Michelle Gardner Email & Phone Number

Phoenix, Az, Us

Remote worker. Create, edit, and proofread white papers, blog posts, case studies, and webpages that target the biotechnology, pharmaceutical, and medical device industries.• Write about regulatory compliance, digital transformation, artificial intelligence (AI), cybersecurity, cloud technology, Software-as-a-Service (SaaS), Platform-as-a-Service (PaaS), and Infrastructure-as-a-Service (IaaS).• Collaborate with executives, senior leadership, and cross-functional teams to weave in data and research for website content and email campaigns. • Implement SEO best practices to improve search engine results and increase engagement with content.

Remote worker. Created quality content for Microsoft Cloud products as a member of the Content Studio team.• Researched SEO keywords and wrote webpage copy to boost search rankings, capture organic search queries, and increase site engagement. • Developed email copy to support relationship marketing, nurture campaigns, and transactional emails.• Conducted user testing on website content, email construction and content, and industry terminology.

(Harris Computer acquired this division of Thomson Reuters in Nov 2019; renamed Aumentum Technologies.)Remote worker. Maintained more than 1,400 online Help topics for Valuation and Tax software using MadCap Flare.• Identified documentation updates during each two-week sprint cycle using Azure DevOps (ADO) and Jama Software.• Worked with subject matter experts (SMEs) to create comprehensive documentation.• Reviewed e-learning videos designed for internal and external onboarding and training.• Collaborated to create and launch the Virtual Employee Network to encourage more than 350 remote and onsite employees to interact online via contests, polls, and “getting to know you” articles.

Remote worker. Created and updated 12 user guides – more than 100 pages each – on a quarterly basis for Tax & Accounting software using MadCap Flare. • Updated and edited online training materials for template developers. • Created and produced video tutorials using TechSmith's Camtasia and SnagIt.• Reviewed and edited release notes and posted them online for internal and external use.

Pápa, Hungary

Co-creator of and newscaster for an English-language news program during a 2-year relocation to Hungary. • Recruited 12 Hungarian-English translators; assigned news stories and deadlines. • Edited, prepared, and presented weekly news stories; supported video editor during production.• Distributed news links to English-speaking community.

Carrollton, Texas

Wrote and edited 10 user guides for a suite of Tax & Accounting software products using Adobe InDesign.• Created and produced video tutorials for six products using TechSmith's Camtasia and SnagIt.• Compiled, edited, and distributed monthly newsletter for internal and external audiences.• Participated in software testing for the ONESOURCE suite of products (pre- and post-release).

Dallas, Texas

Project manager for Environmental, Safety and Health (ESH) communications. Writer for global communications team.• Created and formatted monthly safety briefs in PowerPoint and distributed them across campuses.• Edited weekly news summaries for employees; contributed articles to internal Web site.• Wrote monthly articles for Commute Solutions program (carpool, vanpool, public transportation); coordinated and promoted quarterly events for employees.• Partnered with team members to bring FSC-certified products into the workplace; created and delivered presentations to co-workers, managers, and executives.

Edwards Air Force Base, Ca

Formatted and proofread hardware and software manuals for Department of Defense (DoD) projects. • Created reports related to various hardware and software projects.• Held Secret security clearance.

Phoenix, Arizona, United States

Editor of Embroidery Business News, Embroidery Enthusiast, and Hat Business Quarterly. Special projects editor for Infection Control Today, Assisted Living Success, and EndoNurse.• Interviewed SMEs, wrote and edited articles for monthly and quarterly magazines.• Collaborated with art directors for photo selection and overall production of magazines.• Partnered with traffic manager for layout and ad placement; approved final layout.• Attended trade shows and interacted with industry experts.

Master Of Arts - Ma, Computer Resources And Information Management

Bachelor Of Arts - Ba, Journalism: Public Relations