Michelle Groover Email & Phone Number

Sydney, Nsw, Au

Atlanta, Ga, Us

Liaison between Salesforce operations and development team and business stakeholders to enhance and deliver business-based processes built with Salesforce functionality.- Technical Project Manager on the migration from Classic to Lightning- Discovery and documentation of business processes and requirements for enhancements and defects to be developed by Salesforce Administrator and Developer team members.- Work with stakeholders across various facets of the business to enhance and revise processes for the operations, sales, support, and marketing functions.- Manage small/medium projects using a scrum-based approach in the agile methodology. - Operations support as needed for various corporate functions.

Atlanta, Ga, Us

Atlanta, Ga, Us

Responsibilities:- Act as liaison between the business and development groups coordinating development requests, including projects, enhancements, break fixes, etc.- Create business cases, document requirements, design solutions, create functional specifications, maintain change documentation, aid in creating and execute test plans as needed, create and coordinate communications.- Provide second tier system, operations, and production support as needed.- Consider current and future business implications, leverage technology development, and facilitate redesign of business processes to improve business operations that leverage technology.- Manage small/medium projects using internal project methodology.Functional/Technical Competencies- Comprehensive understanding of standard business processes as applied to the staffing and HR industries.- Project Management- Agile Software development - Team mentorship and leadership in disseminating information relevant to supporting the field offices.- Business Applications: Excel, Word, PowerPoint, Project, Access, Visio, JIRA, etc.Key Accomplishments:- Executed project to enhance onboarding for rehiring employees to ensure updated and accurate payroll information was captured and transferred to HR systems for rehired employees. Closed a gap in the process whereby inaccurate payroll information was creating erroneous payments to incorrect accounts. Created process to enforce company compliance requirements with regard to onboarding employees at the point of rehire. - Managed enhancements to a company-wide Revenue Sharing employee post go-live to ensure the program met the needs of the various divisions and unique business processes for which it was used.

Atlanta, Georgia, Us

•Configuring and operating the Salesforce.com environment while working collaboratively with organization teams to achieve business objectives.•Provide data and analysis to assist business leaders in making fact-based decisions to propel our sales and service business. •Provide day-to-day user support (including system configuration and system maintenance) and establish/implement best practices with regards to release management, system maintenance, configuration, development, testing, and data integrity.•Perform administrator functions such as user management, profiles, roles, permissions, rules, assignment rules, queues, licenses, etc.•Develop and implement dashboards, reports, forms, templates, page layouts, workflows, and approvals.•Stay up-to-date with Salesforce releases and corresponding documentation and provide new functionalities and solutions as needed.•Establish and implement Salesforce best practices and drive adoption of the CRM tool to ensure business value.

Atlanta, Georgia, Us

• Build familiarity with and communicate technical details of the company's integrations systems/requirements both internally and externally.• Develop and maintain detailed records of prospective integrations for clients and potential clients.• Support Sales & Account Management Teams' understanding of possibilities and ramifications of various integrations packages.• Support Sales Calls from Integrations perspective when necessary (both via phone and on-site)• Project Manage customer and customer vendors to ensure timely completion of external technical tasks essential to project delivery. • Build relationships with client IT representatives at both the enterprise and facility level, driving the navigation of the security/project request process for any upcoming integrations.

Milwaukee, Wisconsin, Us

Tester and analyst of defect and enhancement requests for a suite of custom-built internet-based applications.• Guaranteed minimal defects in software releases by applying in-depth understanding of application structure and technologies, as well as a working knowledge of database structures and SQL queries.• Provided system which allowed for streamlined submission and tracking of issues and enhancements as related to company’s product suite by assisting in creation and definition of defect and enhancement requests that arise via second tier support requests from the client relations team. This encompassed documenting, prioritizing, assigning, testing and working directly with developers on defects / enhancements in an agile software development environment.

Milwaukee, Wisconsin, Us

Conducted technical support for customers on use of website tools for internet-based financial services company.• Contributed to client satisfaction by addressing and resolving client-facing issues. Provided second tier support for issues of a more technical nature relating to the customized nature of the software.

Conducted technical support for customers on use of website tools, scheduled and supported web conferences, provided inside sales support and conducted research for customized reports for clients of internet-based financial services company.• Increased client satisfaction by identifying and resolving issues encountered by clients. Managed project-related endeavors as necessary.• Provided greater flexibility for staff with respect to remote phone extension and voice mail access by planning and executing project that implemented a company-wide IP-based telephone system for 25 employees.

Roseland, New Jersey, Us

Payroll / HR account manager for employers processing payroll for 1,000 or more employees. Managed 4 national-level payroll accounts.• Ensured proper product and feature match for clients by identifying payroll-related issues based upon client interviews and determining the most effective method for resolution.• Guaranteed accuracy and timeliness of cliet payrolls by performing routine research and executing corrective action on client issues and questions concerning product or ADP services.• Maximized internal efficiency by participating in various departmental committees focused on analyzing and executing process-improving measures.

Client relations manager for an internet-based financial services company. Conducted technical support for customers on use of website tools and provided inside sales support. Provided project management when needed and completed general office management tasks.• Assisted the sales team with tracking and follow up on leads by creating and implementing a contract and referral tracking process within a CRM software package.• Expedited caller ID in the sales and client service area by researching and implementing TAPI-based caller ID functionality for use by sales staff.

Beachwood, Oh, Us

Project planning and execution of network administration and security, hardware, disaster recovery, and software projects. Maintained LAN and WAN for a company with national reach. Performed security, hardware, and software administration, upgrades, and maintenance.• Enhanced integration of company processes and financials by serving as Technical Team Lead for the implementation of JD Edwards ERP package. Selected, purchased, installed, and managed hardware and connectivity for the implementation.• Ensured Service Level Agreements were met and cost savings were optimized by negotiating and managing the relationships with various vendors and service providers.• Increased network strength and enhanced security by managing network improvement projects such as Windows operating system upgrade for approximately 200 users in 5 locations, upgrading backbone switches, migration of Lotus Domino server from an AS400 platform to a Windows 2000 platform, installation of Internet monitoring software, and installation of virus protection software in the Lotus Domino environment.

Us

Managed a team of four classroom setup technicians in the preparation of classrooms for weekly technical training courses at a Microsoft Technical Training center. Coordinated and participated in the setup and maintenance of technical training classroom technology needs on a weekly basis and addressed "emergency" training needs as necessary. Key Accomplishment:*Planned for and executed the technical needs for the expansion of the training facility to include the addition of two additional technology classrooms for the technical training function of the company.

Us

Evaluated and purchased infrastructure and end-user hardware to meet project and employee needs. Managed purchasing and service relationships with vendors. Troubleshot software, hardware, and networking issues. Assisted remote offices with acquisition of equipment and information systems and telephony training. Key Accomplishments:*Served in the capacity of an associate consultant in the on-site installation and configuration of a development network.*Functioned as subject matter expert on the existing telephony system on a project team created to migrate the company to IP telephony.

Setup and configured PC's and installed software to meet employee/new hire needs. Performed general user account maintenance (i.e. basic account setup, password changes, etc.). Troubleshot end-user issues relating to software, hardware, and networking. Key Accomplishments:*Planned and executed various projects including Y2K readiness research and preparation and company-wide system memory upgrades.*Coordinated service and maintenance of hardware for approximately 120 users in the corporate and remote offices.

Built and configured PC systems for use in corporate home office and restaurant environments. Trained end-users on basic computing concepts and support personnel in various aspects of a support position. Troubleshot end-user issues relating to software, hardware, and networking. Tested and developed procedures for software upgrades. Composed and edited technical documentation and procedures for end use and technical use. Key Accomplishments:*Supervised and coordinated the daily activities of a group of four PC repair technicians who provided repair and maintenance services of remote computer systems.*Coordinated service and maintenance for approximately 1,030 users in the corporate and remote store locations.

Participated in the internal audits of Information Systems, financial, and accounting processes for the company's operating units. Provided summary information of findings to Senior Audit Team Members. Provided suggestions for changes in processesKey Accomplishment:*Participated in an audit of the network security for the company resulting in the discovery that the company's existing firewall technology was not sufficient in defending against external attacks to the network.

Masters Of Business Administration (Mba), Information Systems

Bachelor Of Science, Business Management

Education record

Education record