Michelle Hawkless Email & Phone Number

Melbourne, Victoria, Australia

Administrator of the Click Service Edge and Salesforce Field Services solution, including but not limited to all aspects of user management, test system environment management, and configuration changes.Also responsible for providing support to various stakeholders including incident management and working with vendors and other support and delivery teams.

Lilydale, Victoria, Australia

Assist with the business and human resource management including hiring and onboarding of new staff and ensure financial obligations such as payroll and BAS are completed on time and with accuracy, using XERO software

Melbourne, Australia

Successful Business Administrator responsible for the administration and optimisation of the Field Service Management solution. Drove two projects alongside project managers resulting in the successful implementation of a new Workforce Management System (Click Software and Salesforce Lightning).Facilitated the rollout, communication, and post.

Melbourne, Australia

Responsible for guiding, coaching, and supporting both internal and Supplier Workforce Management teams across the HFC, NBN and ULL platforms.Delivering strong leadership and coaching to the team by assessing understanding of and adherenceto internal processes, identifying areas of skills development and suggesting development opportunities. Fostering.

Melbourne, Australia

Providing effective, efficient and high-quality support services to Optus Field Technicians. As part of a National Dispatch centre responsibilities included managing the workflow of all customer and network orders via multiple IT systems and playing a critical role in assisting field resources to action work orders in accordance with current process.