Michelle Hermann Email & Phone Number

Boston, Massachusetts, United States

Greater Boston

Grew and expanded a brand new channel program in the Northeast, Midwest & Canada.

Waltham, Massachusetts

Recruit, educate, support and nurture channel partners to achieve success selling TPx brand products such as UCaaS, SD-WAN, Managed Firewall, Managed Backups, Managed Endpoints and Data Center.-Proactively assess, clarify, and validate partner needs on an ongoing basis.-Coordinate the involvement of company personnel, including support, service, technical.

Waltham, MA

• Lead trained and mentored a team of client service managers who advised clients for New England’s largest and oldest telecommunications consulting agency.
• Separately managed, implemented and retained an elite client base via counsel, training and support on upgrades, migrations, installs, renewals and PBX/IT/Utility coordination on services such as Cloud Solutions, SIP.
• Coordinated company operations including IT staff implementation, coaching & executing processes relating to database management, developed various industry related written procedures and design, coordinated and.
• Consulted sales team on carrier products appropriate for clients specific needs.
• Responsible for mastering product sets and practices of over 35 carriers/providers. This involves proficiency in contract policies & negotiations, escalation tiers & procedures, provisioning methods and engineering.

Norwell, MA

Oversaw various telecommunications and facilities projects. Organized the purchasing of raw materials, platinum and liquid solutions to develop interventional coronary guide wires according to Kanban practices.

New York, New York

Planned enterprise scale, whole building, PBX projects and installs for real estate leader, Cushman & Wakefield in their New York City and California markets. -Coordinated a vast team that included Cablers, Programmers, Architects, IT Staff, Electricians, and Technicians whom helped ensure proper delivery of services according to project timelines to.

Fort Lee, NJ

Spearheaded projects for Engineering, Sales, FCC and Vendors for a nationwide wireless company for clients and stores located in 22 states/markets across the country. -Participated in the voting council at regular FCC Regulation and Lockheed Martin Communication meetings to standardize number codes, 10 digit dialing, wireless and local area.

Education record

Graphic Design

Education record