Michelle Hermann Email & Phone Number

Boston, Massachusetts, United States

Greater Boston

Grew and expanded a brand new channel program in the Northeast, Midwest & Canada.

Waltham, Massachusetts

Recruit, educate, support and nurture channel partners to achieve success selling TPx brand products such as UCaaS, SD-WAN, Managed Firewall, Managed Backups, Managed Endpoints and Data Center.-Proactively assess, clarify, and validate partner needs on an ongoing basis.-Coordinate the involvement of company personnel, including support, service, technical and management resources, to meet partners’ performance objectives and expectations.-Facilitate onsite or webinar meetings with our sales engineers, partners and partner prospects.-Provide meticulous proposals and contracts reflecting the partner’s prospects needs.-Attend and coordinate events for the local partner community to help cultivate relationships.-Provide timely, detailed and accurate reporting to internal audiences (i.e. forecasts, prospects, funnels, schedules, expense reports, etc.)-Regularly attend internal training to keep up with the latest changes and additions to our product portfolio.

Waltham, Ma

Lead trained and mentored a team of client service managers who advised clients for New England’s largest and oldest telecommunications consulting agency.• Separately managed, implemented and retained an elite client base via counsel, training and support on upgrades, migrations, installs, renewals and PBX/IT/Utility coordination on services such as Cloud Solutions, SIP, MPLS, IP Sec, SD WAN, Colocation, Ethernet, Hosted PBX, Saas, UCaaS, (XaaS) and disaster recovery solutions.• Coordinated company operations including IT staff implementation, coaching & executing processes relating to database management, developed various industry related written procedures and design, coordinated and published marketing campaigns to educate existing & potential clients.• Consulted sales team on carrier products appropriate for clients specific needs.• Responsible for mastering product sets and practices of over 35 carriers/providers. This involves proficiency in contract policies & negotiations, escalation tiers & procedures, provisioning methods and engineering strategies.

Norwell, Ma

Oversaw various telecommunications and facilities projects. Organized the purchasing of raw materials, platinum and liquid solutions to develop interventional coronary guide wires according to Kanban practices.

New York, New York

Planned enterprise scale, whole building, PBX projects and installs for real estate leader, Cushman & Wakefield in their New York City and California markets. -Coordinated a vast team that included Cablers, Programmers, Architects, IT Staff, Electricians, and Technicians whom helped ensure proper delivery of services according to project timelines to ensure proper delivery of our services and the scheduling of training. -Organized and controlled the resources that vendors supplied. -Assisted in producing RFP’s for clients that needed to outsource to other vendors.

Fort Lee, Nj

Spearheaded projects for Engineering, Sales, FCC and Vendors for a nationwide wireless company for clients and stores located in 22 states/markets across the country. -Participated in the voting council at regular FCC Regulation and Lockheed Martin Communication meetings to standardize number codes, 10 digit dialing, wireless and local area codes.-Administered the monthly government lotteries to win blocks of numbers to offer to our wireless customers.-Maintained major relationships with all telecommunications carriers.-Managed 4 person team that was responsible for ordering and provisioning all circuits and lines for cell towers, transmitters, stores and offices. -Assisted with the finding of new markets to grow in by executing site surveys, population counts and terrain scopes.Coordinated the installation and upgrades to all PBX’s which included Nortel and Avaya brands.

Education record

Graphic Design

Education record