 Design and implement new projects by coordinating with Legal entities, Product managers, development team, multiple vendors and product support team  Take initiative on implementation of new technologies and tools. Managing and resolving escalations by building short term and long term targets for NOC and supporting them to meet the targets Pursue product research and development.  Direct interaction with clients for future expansion.  Design and manage datacentre… Show more  Design and implement new projects by coordinating with Legal entities, Product managers, development team, multiple vendors and product support team  Take initiative on implementation of new technologies and tools. Managing and resolving escalations by building short term and long term targets for NOC and supporting them to meet the targets Pursue product research and development.  Direct interaction with clients for future expansion.  Design and manage datacentre architecture and maintain the QOS.  Coordinate with sales and finance departments for achieving the sales targets  Effective in fostering collaboration and consultative relationships with senior management; highlighting inflection points of technology decisions. Adaptable – skilled at supporting individuals, building systems, handling technical issues as well as managing teams, training, developing strategies, policies and processes. Show less

 Lead, monitor, motivate & Manage L1 , L2 NOC to make sure NOC operations in VoIP termination are performing smoothly and error free. Coordinate with sales and finance departments, Take initiative on implementation of new technologies and tools for VoIP and SMS.  Build short term and long term targets for NOC.  Pursue product research and development.  Do packet analyse and resolve high level issues. Provide monthly training sessions to both L1 & L2. Manage L1 and… Show more  Lead, monitor, motivate & Manage L1 , L2 NOC to make sure NOC operations in VoIP termination are performing smoothly and error free. Coordinate with sales and finance departments, Take initiative on implementation of new technologies and tools for VoIP and SMS.  Build short term and long term targets for NOC.  Pursue product research and development.  Do packet analyse and resolve high level issues. Provide monthly training sessions to both L1 & L2. Manage L1 and L2 NOC, and make sure tickets/Issues are resolved within timelines. Resolve the escalated issues from L2. Show less

 Troubleshoot call issues on switch level & calling application(dialer) level Resolve escalated tickets from L1.  Shift management of L1 NOC team.  Ensure SLA timelines are not missed in tickets.

 QoS monitoring, troubleshooting and ticket resolution.  Perform server installation and administration.  Routing, Provisioning, quality testing of partner interconnect over SIP trunks.  Worked on a variety of VoIP platforms such as Genband, Jerasoft, VOS, Nexge, iTel, VoIPSwitch, Asterix, Kamailio etc on both retail and wholesale levels.