Michelle Krishnanand Email & Phone Number

Greater New York City Area

• Coordinate with human resources or benefits department representatives from corporate clients to develop an enrollment strategy for individual disability benefits.
• Actively engage with the Integration and Operations Lead and provide status reporting as required
• Work with business to identify, connect with, and manage local end-users and address their needs, concerns and questions.
• Manage weekly steering committee meetings and conversion communications with key corporate individuals.
• Liaise with corporate governance entities for operational and procedural review and decisions, including insurance carriers such as MetLife, Unum and The Standard.
• Integrate with other platform system teams to ensure that end-users in their deployment are ready for conversion.

Greater New York City Area

• Create or update copy, statistics and graphs for client/sales PowerPoint presentations, HTML and WordPress websites, and marketing collateral
• Compile and coordinate prospective client and marketing research
• Assist in high level project management that involves e-mail and web analytics, campaign analysis and web optimization
• Provide support for general administrative duties

333 7th Avenue New York, NY 10001

• Answer customer telephone calls regarding existing accounts and make requested changes when needed
• Respond to questions and concerns about service and escalate calls appropriately
• Consult with customers to evaluate needs and determine best option
• Generate orders for individuals requesting a Thieme Publication
• Consistently improve customer satisfaction through expert resolution of conflicts, issues and concerns

115 Broadway New York, NY 10006

• Managed Facebook, LinkedIn, Instagram, Twitter using monthly content calendar
• Data scraped for Medical Professional’s contact information and introduced WellnessWorks using MailChimp
• Responsible for the development and execution of email sends averaging 100-300 contacts per week
• Authored 15 short-term weekly Twitter, LinkedIn, Facebook posts using Hootsuite to attracted Medical Professionals
• Formulated weekly presentations depicting social media presence and click through rates
• Greeted 10-15 guests in person and directed inquiries to appropriate departments

110 Williams Street

• Researched, pitched, wrote and edited true stories of historic figures for the "End Note "section of Mysterious Ways Magazine
• Sent daily correspondence emails to authors, readers, and other interested individuals
• Evaluated weekly story submissions and select stories to feature in Guideposts Magazine
• Assisted in gathering information for breaking stories, including doing phone interviews with selected parties
• Created short story videos using Animoto to post weekly on Twitter, Pinterest, Facebook, and Google Plus
• Proofread and edited Large Print edition of Guideposts Magazine monthly

333 7th Avenue, New York, NY 10001

• Supported team with weekly email campaign schedule including creative requests, set-up, testing, and deployment
• Responded to email marketing campaign inquiries from prospective clients
• Sent physical copy of email campaign to relevant institutions to advertise Thieme’s products
• Promoted Thieme’s products to institutional staff members in Radiology, Neurology and Otolaryngology nationwide

New York, NY

• Assigned incoming emails to Outreach representatives using Sugar CRM
• Assisted with several data entry projects for Outreach team
• Generated orders for institutions use of JSTOR services
• Assisted in the preparation of and execution of national events

59 Chelsea Piers

• Managed Twitter, Facebook, and LinkedIn using monthly content calendar
• Authored ten daily short-term twitter and Facebook posts using tweetdeck and Buffer to attract vendors
• Researched important education conferences, company vendors and performed outreach
• Analyzed relevant Ed-Tech articles to post on social media platforms
• Recorded vital information exchanged during weekly staff meetings
• Established connections with important education conferences and company vendors

85 Broad Street

• Tailored reading comprehension questions to fit curriculum core standards in schools across the United States
• Utilized Excel functions such as MATCH and VLOOKUP to efficiently organize a large data set of books weekly
• Edited assessment questions to development team overseas to ensure quality of texts in the app
• Designed and formatted texts to provide easy access through LightSail app and attract younger readers
• Corrected grammatical errors in Spanish books to ensure accurate translations

Baruch College

• Encouraged Baruch College students to attend Latin American Student Organization events, creating strong relationships among attendees and members by utilizing familiar networks

M.P.S, Branding & Integrated Communications, Media, 3.7

Bachelor Of Arts - Ba, Business/Corporate Communications

Minor, Philosophy