Michelle Ilano Email and Phone Number
Relax and let me take care of your business! As business owners, you shouldn’t be doing half the stuff that can be done by an efficient Virtual Assistant on a day to day basis.Over the last years, I've worked for various clients (via other freelance recruitment sites and direct employment) which helped me become proficient in many tasks including:General/Administrative tasks•Customer Service (Chat and Email Support)•Calendar Management•Process Documentation•KPI Generation & Tracking•Basic Photo Editing (Canva and Photoshop)•General clerical functions including maintaining accurate records and compiling information and statistics.•Data Entry and Research•Reporting, analysis, etc.•Email and Calendar ManagementE-Commerce (Amazon)•Customer Service•Negative Feedback Handling•Order Review Management•Product promotion through social media•Returns and Replacement Management•Blacklisting and Email Management•Abandoned Order ManagementReal Estate•Contract Review (Listing Agreement, Purchase and Sale Agreement, Financial Contingencies, etc.)•MLS Data Entry•MLS Compliance•Appointment Setting•Real Estate CRM Software (Boomtown, Zillow, Top Producer)Digital Marketing•Keyword Research and Optimization•Social Media Management•Promotions Management•Clickfunnels Management•Email Marketing•Newsletter CreationI can be your offline or virtual assistant to help you in your daily routines. Shoot me a message and let's discuss how I can contribute to you or your team
Upwork
View- Website:
- upwork.com
- Employees:
- 69122
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9 Years Executive Virtual Assistant | Social Media Manager | Admin AssistantUpwork Sep 2012 - Present -
Funnel Builder/StrategistFunnels & Automation Agency Feb 2021 - Present -
Funnel BuilderClickfunnels Jun 2020 - Present -
Listing And Marketing Coordinator5Star Va Jun 2015 - Oct 2020-Reviews Real Estate Transaction Paperwork. -Lists properties into MLS. -Handles properties' compliance violations.
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Administrative & Ecommerce Virtual Assistant20Four7Va - Econmobile Llc Mar 2015 - 2017Maryland, Usa-Responds to Customer Inquiries thru email and chat. -Manages Amazon Seller Feedback. -Monitors and responds to product reviews. -Assists with Order fulfillment. -Monitors Social media insights. -Creates and uploads social media content. -
Real Estate Virtual AssistantMyoutdesk Sep 2013 - 2015-Manage and answer all leads calling and registered in our website, making sure that all communications are being logged completely in the CRM's that we use.-Monitor daily all leads that have recently visited our website and try to make a follow up with them most especially to those leads that we haven’t made any successful contact from the start.-Track all leads that we have currently in contract with as well as those leads that we have closed files and submit a lead conversion report at the end of the month. -
First Line ManagerFirstsource Solutions Limited Apr 2013 - Aug 2013Alabang, Muntinlupa City• Monitors agent’s performance, coaches, trains and develops staff.• Compiles reports on team’s performance and customer feedback.• Cascades information from upper management to team and vise versa. • Works very closely with team members to solve customer problems. Offer solutions and suggestions for process and product improvement to management.• Resolves escalated customer issues. • Conducts team meetings on a regular basis with direct reports. • Provides timely identification and response to agents’ needs and issues.• Analyzes stats and use that as a device in coaching. (e.g, Repeat percentage in correlation with First Call resolution) -
Team LeaderEastvantage Feb 2013 - Apr 2013Taguig• Real time monitoring of agents’ performance delivery.• Submits reports daily and weekly for analysis of team’s performance.• Resolves escalated customer issues (Phone, chat and email)• Communicates directly with the client for team’s staffing and tasks delegation depending on the volume of incoming chats and tickets on queue. -
Account ManagerStoresonline (Nextq Communications Inc./Allez Bps Inc) Dec 2008 - Nov 2012Cebu City• Manages the day–to-day planning, operation and problem-solving of a team of agents to meet the required service level components, standards and sales targets.• Develops the team to ensure delivery of a consistent superior customer experience by highly knowledgeable and customer-focused agents.• Acts as communication conduit between Frontliners and Management and vice versa.• Responsible for all HR-related issues affecting team members including conducting appraisals, confirmations, promotions and terminations.• Directs and/or manages all activities associated with Account operations, including developing and implementing policies and procedures on systems.• Establishes and implements performance and service standards.• Responds to escalated cases (Giving out compensations, refund approval...)• Conducts team meetings on a regular basis with direct reports. • Conducts training for new hires and monthly training for system updates (Back office changes, new SEO strategies, CS Skills)• Responsible for team roster/schedule/staffing which is primarily based on call/chat volume received at a certain period. -
Team LeaderStoresonline ( Information Technology Customer Care Inc.) Dec 2006 - Dec 2008Quezon City• Monitors agent’s performance, coaches, trains and develops staff.• Compiles reports on team’s performance and customer feedback.• Cascades information from upper management to team and vise versa. • Works very closely with team members to solve customer problems. Offer solutions and suggestions for process and product improvement to management.• Resolves escalated customer issues. • Conducts team meetings on a regular basis with direct reports. • Provides timely identification and response to agents’ needs and issues.
Michelle Ilano Education Details
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Mass Communication/Media Studies -
Mass Communication/Media Studies
Frequently Asked Questions about Michelle Ilano
What company does Michelle Ilano work for?
Michelle Ilano works for Upwork
What is Michelle Ilano's role at the current company?
Michelle Ilano's current role is 9 years Executive Virtual Assistant | Social Media Manager | Admin Assistant.
What schools did Michelle Ilano attend?
Michelle Ilano attended Far Eastern University, Far Eastern University.
Who are Michelle Ilano's colleagues?
Michelle Ilano's colleagues are Biswa Prakash Rai, Osman Goni, Subham Das, Liban Wako, Faheem Ahsan, Eunice Karisai, Starlie San Jose.
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