Michelle Irving Email and Phone Number
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An experienced leader, adept at building teams, processes and tools to achieve a best in class client experience, resulting in revenue retention and growth.
Map My Customers
View- Website:
- mapmycustomers.me
- Employees:
- 22
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Senior Vice President Of Customer ExperienceMap My Customers Jan 2024 - Present
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Sr Vice President Of Customer ExperienceAdwerx May 2022 - Jan 2024Member of the Executive Leadership Team, responsible for leading all aspects of the customer experience, including account management, onboarding and implementation, technical support, and customer success. Responsible for company KPIs (net revenue retention, gross revenue retention, NPS, CES, and issue resolution), strategic vision and process implementation. Achieved and maintained the highest NPS and CES scores in the company’s history while also developing customer segmentation to reduce cost to serve, improving revenue retention and growth. -
Head Of Customer Success/Professional Services - Zero Carbon PlatformEngie Impact Sep 2020 - May 2022Houston, Texas, United StatesMember of the senior leadership team, responsible for leading all facets of customer success and professional services for ENGIE's Zero Carbon platform. Built teams and processes from the ground up, scaling support and implementation to drive revenue growth and retention with the launch and release of ENGIE's new zero carbon platform. -
Senior Director, Client FulfillmentEngie Impact Sep 2015 - Sep 2020RemoteEcova is acquired by ENGIE Group, and forms ENGIE Insight, which becomes ENGIE Impact.Responsible for all aspects of the customer experience, including account management, customer onboarding, technical support and customer success. Delivered annual revenue retention of 98% while increasing revenue growth of existing customers and achieving the highest Employee NPS in my department across the company. Managed over $150M in ARR across enterprise customers with a global presence.
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Senior Director, Client Services And Process ManagementEcova Oct 2013 - Sep 2015Houston FieldResponsible for leading a diverse group of customer experience teams, including Key Account Sales. Brought in to build new teams, customer segmentation and scale account management and delivery. Developed the customer onboarding process that resulted in improved customer satisfaction and retention, while reducing the time to launch. Successfully scaled and transformed the customer experience approach, reducing the cost to serve and increasing capacity across the team. Managed over $125M in ARR over enterprise customers. -
Senior Director Client ServicesEcova Jan 2010 - Oct 2013Houston, TxThe Loyalton Group is acquired by Advantage IQ, and becomes Ecova.Responsible for leading a team of account managers responsible for retaining and growing existing enterprise revenue.
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Senior Director, Client ServicesThe Loyalton Group Jul 2004 - Jan 2010Senior leader, responsible for new logo sales and delivering account management to retain and grow existing customers. Led a team of delivery professionals, providing consulting services related to deregulated energy procurement, energy efficiency projects,energy audits and utility data management.
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Director Of SalesFirst Choice Power 2001 - 2004 -
Manager, Customer RelationsTexas New Mexico Power Company Apr 1999 - Dec 2000
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Rehabilitation Case ManagerCascade Disability Management Apr 1996 - Apr 1999
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Rehabilitation Case ManagerCra Managed Care, Inc. Sep 1995 - Apr 1996
Michelle Irving Skills
Michelle Irving Education Details
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Bachelor Of Science (B.S.)
Frequently Asked Questions about Michelle Irving
What company does Michelle Irving work for?
Michelle Irving works for Map My Customers
What is Michelle Irving's role at the current company?
Michelle Irving's current role is Client Experience and Customer Success leader, bringing forward a people-centric approach.
What is Michelle Irving's email address?
Michelle Irving's email address is mi****@****act.com
What is Michelle Irving's direct phone number?
Michelle Irving's direct phone number is +197238*****
What schools did Michelle Irving attend?
Michelle Irving attended University Of North Texas.
What are some of Michelle Irving's interests?
Michelle Irving has interest in Children, Electronics.
What skills is Michelle Irving known for?
Michelle Irving has skills like Strategy, Leadership, Management, Energy, Strategic Planning, Crm, Program Management, Energy Management, Contract Negotiation, Sales, Customer Service, Cross Functional Team Leadership.
Who are Michelle Irving's colleagues?
Michelle Irving's colleagues are Jeff Frater, Jagriti Surabhi, Vivek K., Kim Hays, Hector Emilio Garcia Kury, Dodiya Pradip, Taungyoeimmi Taungyoe.
Not the Michelle Irving you were looking for?
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Michelle Hallman
United States3insightbb.com, apprisshealth.com, passporthealthplan.com1 (800) 5XXXXXXX
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1calgary.ca -
Michelle I.
Talent Acquisition | Human Resources | Recruitment | Selection | Diversity And Inclusion |Passionate About Connecting Individuals With Opportunities And Building Strong Teams |Transformational LeaderGreater Chicago Area1gmail.com -
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