Michelle Jeffries Email & Phone Number

Race weekend marketing assistant -team member of group who manage onsite sponsorship and hospitality operations

Our company helps businesses around the globe effectively monetize their products and services and efficiently engage and serve their customers. We do it all via our cloud-based monetization platform, which goes beyond basic billing to manage recurring revenue over the lifetime of the customer relationship.Aria is purpose-built to deliver unlimited monetization opportunities, maximize returns from every customer event (or “revenue moment”) including billing, provisioning, and servicing of products), and accelerate your time-to-market. With Aria you will better serve your customers because we enable the fastest innovation of pricing and packaging in the industry.

San Francisco Bay Area

In today’s on-demand world, the needs of the market can turn on a dime. Aria Systems gives enterprise companies speed and agility to change with it. Aria’s cloud-based monetization platform removes billing bottlenecks to allow companies to quickly launch and evolve their offerings. Aria provides speed and agility at scale, delivers actionable customer insights, and empowers business users with direct control to better monetize their offerings. Innovative companies depend on Aria to accelerate their time to revenue, maximize customer value, and grow their business. Aria is the award-winning and consensus analyst choice, top ranked by leading research firms.In my role as a Senior Customer Success Manager here are a few areas of focus I prioritize with my book of business: • Develop customer account plans for strategic accounts, leading joint company/client planning sessions to identify relevant customer needs, prioritize initiatives and company investments (align roadmaps) to establish a clear action plan for contract term+ future success and the full utilization of Aria product • Customer first approach to all activities, develop and maintain relationships across all levels throughout the organization, business advocate and internal/external client liaison• Ensure successful delivery of customers’ contractual components including revenue, operational thresholds, marketing and advocacy commitments• High retention, low churn• Expanding product use and adoption via creating a clear vision of the value and business acceleration achieved with the Aria product• And my favorite... P1 for me are the relationships built with varied roles and resource levels within the company. I am 100% here to make my client lives easier and develop a trusted feedback loop to ensure their success

Boise, Idaho, United States

aid in the resettlement efforts for refugees coming to Boise, ID

Palo Alto, Ca

• Conducted business development based on international market-entry growth strategy • Performed market and competitive event research to identify new viable markets or new events for existing markets suited to dmg brand and business models• Identified and vetted potential event partners, participated in business modeling with confirmed or existing partners• Responsible for overall creation of event launch papers, project management timelines and deliverables matrix for each proposed new event• Produced bi-annual Board of Governor meetings for 40+ senior attendees• Managed president’s extensive calendar as well as international and domestic travel arrangements and schedule• Produced presentation materials for all president-lead meetings and speaking engagements

San Francisco, Ca

Partner Manager (03.2011 – 02.2013)• Managed 45+ publishing network partners: day to day contact for execution on campaigns, strategized on revenue and fill optimization as technical QA lead• Lead network-wide technical projects for network upgrades across mobile, laptop and tablet devicesClient Services Manager (09.2011 – 03.2011)• Managing rotating portfolio of 20+ campaigns, averaging $200k per campaign• Member of two person client services team responsible for a 90% client renewal rate• Provided strong pre-sales support with creation of pre-sales decks and post campaign analysis for existing clients

San Francisco Bay Area

Project Manager/Executive Assistant for President, Digital Marketing• Corporate event manager, planned and executed the following: annual all hands international and domestic team meeting, quarterly Board of Governors meetings, quarterly executive team meetings, Influencer Dinner Series• Registration manager for CMO and Digital Collective Events (8 per year)• Executive Assistant duties as described in most recent dmg :: events experience details

Ba, Political Science

Activities and Societies: *Kappa Alpha Theta *UCI Extension Student Coordinator: International and Study Abroad programs *University.

High School Diploma

Education record