Michelle Hicks Email & Phone Number

• Leadership of team members, responsible for guiding staff and supporting members through training and empowerment• Ensured Branch daily operations ran smoothly, in accordance with corporate expectations and following established guidelines• Provided exemplary membership service, offering effective solutions and genuine advice on personal financing matters, leading to improved branch results• Won numerous challenges through team efforts, including mortgage & loan, Visa, insurance and sales campaigns, exceeding results of 32 bigger branches

Ontario, Canada

• Purchased an existing business, increasing the presence and offerings of the establishment • Responsible for all aspects of the business including maintaining the property and facilities, booking guests, camp store retail operations, Ministry of the Environment compliance, • Main point of contact for handling customer inquires, processing payroll and government compliance tax filings and necessary permit approvals• Acknowledged by locals and guests for instilling a customer focused approach in the community

Tillsonburg, Ontario, Canada

• Promoted within throughout my 19 year career, demonstrating my competence and willingness to learn and acknowledged by the leadership for my business acumen and technical, financial savvy• Continuously exceeded expectations, contributing to the success of the Branches that I led • Recognized by team members for my expert knowledge and for my approach to teaching and empower staff, leading them to meet and overachieve on targets and increase their self-confidence• Acknowledged for providing practical financial advice and solutions that catered to their personal, especially high-risk clients

Labourer at a car seat manufacturer, responsible for buffing, cutting and became a wire placer after only 4 months on the job.

Responsible for all aspects of running a successful family business from manual labour to banking and administration.