Michelle Phillips Email & Phone Number

As a Project Manager at Aesto Health, I play a crucial role in ensuring the success of our EMR data migration projects. My responsibilities include aligning projects with business goals, constructing work plans, and leading teams to achieve milestones. Serving as a project gatekeeper, I oversee the seamless execution of Aesto Health's EMR data migration solution, adhering to our Project Management Methodology.In this role, I manage multiple concurrent projects, cultivate strong client relationships, and ensure project success by meeting timelines and client satisfaction benchmarks. I communicate project expectations to internal and client teams, addressing issues and proactively managing risks. I provide support to Project Associates, communicate project timelines, and contribute to process improvements.

As a SMB Customer Success Manager at Seamless, I am responsible for monitoring and managing the health and success of Seamless AI’s customers in my book of business. I am a key contributor in driving growth and product adoption, and ensuring retention of existing business. I actively contact customers, to identify situations that may put these clients at-risk while working to solve them, and serving as a direct through-line for feedback to our leadership team on the needs of our customers as it affects our product road-map.

Bremen, Georgia, United States

In this role, I collaborated with the Growth Team to identify and qualify business opportunities while addressing prospective customer objections. I developed strategies to design Qure4u solutions that met complex business and technical requirements. Additionally, I led the product functionality and implementation aspects of the sales cycle, including presentations, proof-of-concept work, and product trainings.During this role, I addressed any objections from prospective customers by providing tailored guidance for successful resolutions. I also worked directly with customers to design and prototype integrations for their environments.To market the product effectively, I developed and delivered detailed product messaging using whiteboard and slide presentations, live product demonstrations, white papers, trial management, and RFP response documents. Additionally, I assessed challenges that arose during the development and delivery of recommendations on integration strategies, enterprise architectures, platforms, and application infrastructure required to successfully implement the solution.Finally, I leveraged my healthcare IT expertise to provide "best practice" guidance to optimize the effectiveness of advanced products.

Carrollton, Georgia, United States

As a Product Specialist, I was responsible for various aspects related to Southwire's largest industrial product group. This involved providing assistance in product and market research, development, and marketing, along with supporting product planning and execution throughout the product life cycle. In this role, I collaborated with various teams such as Project Management/Engineering, Marketing, Manufacturing/Sourcing, and Sales to ensure that revenue and customer goals were met. Additionally, I worked closely with the sales team to help sell Southwire components in a highly competitive landscape. Furthermore, I provided training and resources to the wire and cable groups on Southwire's industrial product offerings.

Carrollton, Georgia

In this role, I managed a range of responsibilities, including providing quotes for products and keeping track of their availability, processing orders, and keeping customers and field sales updated on open orders and returns. I also made it a point to stay in touch with clients on a regular basis, anticipating their needs and responding to requests with a focus on exceptional service. These efforts led to a 6% increase in sales with Southwire's largest industrial customer. In addition to these customer-facing responsibilities, I also organized, executed, and completed large-scale projects by managing delivery schedules, setting deadlines, and communicating with company executives, distributors, and contractors about the state of projects. Throughout the project lifecycle, I ensured that everything stayed on track and on budget, making adjustments as necessary to meet new requirements.

Atlanta, Georgia

In this role, I managed projects from start to finish by adhering to set timelines and budgets. This involves creating implementation plans and collaborating closely with training teams to ensure quality control during the implementation of Electronic Medical Records (EMR) in medical practices. As a project manager, I also prioritize managing client expectations and advocating for their needs, all while ensuring customer satisfaction through effective follow-up, client responsiveness, and clear communication.

Carrollton, Ga

As the Project Manager, I managed the overall direction, coordination, implementation, execution, control and completion of our projects ensuring consistency with company strategy, commitments and goals.Completed over 100 successful implementations by planning, executing and evaluating projects to align with established timelines and budgets. Built and managed project teams, ensuring quality control throughout implementation of Prime Suite software.

Carrollton, Georgia

As an Implementation Consultant, I conducted customer training in various formats such as on-site, classroom style, and remotely. Close collaboration with Project Managers was required to develop implementation plans and ensure quality control during the implementation of Primesuite EHR in medical practices from kick-off to follow-up. Client needs were prioritized and managed with the aim of meeting their expectations and ensuring satisfaction through effective follow-up, responsiveness, and thorough communication.

Carrollton, Ga

As a Systems Design Rep, I illustrated and designed security systems for commercial and residential facilities.I am proud of this accomplishment:• Utilized AutoCAD to create, edit, and annotate security systems on blue prints, ensuring system’s functionality and feasibility.

Carrollton, Ga

In my role as a Reservations Agent / Customer Service Rep, I assisted Airtran clients with reservation challenges, concerns, scheduling, online difficulties, and general public relations.Here is an accomplishment: • Employed Cisco, SkySpeed, FTWeb, and SkyPort computer programs to book and coordinate travel for customers while adhering to customers’ stringent schedule.

Carrollton, Ga

Here as a Retail Sales / Customer Service & Designer, I delivered relationship management and business development of the retail segment of business in Carrollton and the West Georgia area.These are just some of my accomplishments:• Managed inventory and display creation and catering to existing clientele while providing excellent customer service to prospective customers and retail shoppers.• Provided off-site décor solutions for clients (residential and commercial) as a Junior Designer which increased client satisfaction and retention.