Michelle Naeve Email & Phone Number

Queen Creek, Az, Us

Arizona And New Mexico

Arizona

Drive growth and development in new sales revenues,product inventory,sales,and customer service. Act as the liaison between franchise owner,staff, and vendors to discuss and negotiate new sales developments and strategies. Responsible for all Operations,P&L,HR,Accounting for multi million dollars in revenue.Hire and train 90+ Licensed Massage Therapists,Estheticians and Sales Associates to spearhead growth,morale and reach goals. Remain culturally aware,and current on company best… Show more Drive growth and development in new sales revenues,product inventory,sales,and customer service. Act as the liaison between franchise owner,staff, and vendors to discuss and negotiate new sales developments and strategies. Responsible for all Operations,P&L,HR,Accounting for multi million dollars in revenue.Hire and train 90+ Licensed Massage Therapists,Estheticians and Sales Associates to spearhead growth,morale and reach goals. Remain culturally aware,and current on company best practices, policies, and procedures. Build positive relationships to increase retention. Show less

Built and maintained loyalty and rapport among key customers and business stakeholders due to upselling of products and services. Demonstrated company culture awareness and practices to spearhead seamless transitions among incoming employees. Developed corporate sales strategies to insure peak performance.Hired and trained 50-60 employees:Coached 25 Business Managers, and 2 Assistant Managers to meet and exceed sales goals and leverage rank. Negotiated with vendors, store managers, and… Show more Built and maintained loyalty and rapport among key customers and business stakeholders due to upselling of products and services. Demonstrated company culture awareness and practices to spearhead seamless transitions among incoming employees. Developed corporate sales strategies to insure peak performance.Hired and trained 50-60 employees:Coached 25 Business Managers, and 2 Assistant Managers to meet and exceed sales goals and leverage rank. Negotiated with vendors, store managers, and buying offices to strategically grow revenue. Remained current to staff ratios and assessed competitors' advantages to best target business plans.Developed high innovative sales policies and procedures that now serve as a standard guide for upselling services. Oversaw inventory control,management, and programs to spur business developments,cost savings, and process improvements.Inspired team morale,building relationships to leverage process improvements,and close deals.Maximized sales by remaining proactive in building sales volumes through best business relationships, consistently secured new customers to drive sales growth and achieve and exceed financial goals/objectives.Ensured optimal experiences for events and product launches from start to final delivery due to sales strategy.Drove sales in <5 years due to superior grasp on sales strategies, leadership, and developments. Engaged in strategic and timely staff planning,training,and meetings to achieve $4 million increase as Beauty Manager.Exceeded monthly sales quota due to groundbreaking sales management: recipient of the Department of the Year award in 2012 and two consecutive Department Manager of the Year Awards in 2010 and 2011.Achieved steady sales boost to pick up 4 ranks in the Company from 15Th to 11Th in<5 years. Show less

Dallas, Tx

Oversaw 60-80 employees including 25-40 Business Mangers,and 3 Assistant Managers:Drove sales and retention.Supervised inventory control,process development, and best management practices per policies and procedures.Selected to create and drive efficient programs to generate increases in sales,event planning,and advertising.Planned,executed,and managed event preparation from start to finish,ensuring a high level of customer service across departments.Oversaw daily operations,ensuring… Show more Oversaw 60-80 employees including 25-40 Business Mangers,and 3 Assistant Managers:Drove sales and retention.Supervised inventory control,process development, and best management practices per policies and procedures.Selected to create and drive efficient programs to generate increases in sales,event planning,and advertising.Planned,executed,and managed event preparation from start to finish,ensuring a high level of customer service across departments.Oversaw daily operations,ensuring the attainment of all sales and business growth goals by applying effective coaching and guidance.Led staff recruitment,selection,training,scheduling and retention.Championed change and drove stalled growth. Ramped up sales annually, praised for "best service' strategies.Recognized as a top producer and high achiever with multiple awards and recognitions throughout tenure including Department of the Month and Department of the Year awards,certificates and honors.Oversaw the execution of the Spring/Fall Trend show:Achieved goals by motivating teams to presell and inviting up to 500 guests.leading to event sales'increases and 250k+/event at what was then a top trend show. Show less

Paramus,Nj

Assigned to the NE2 region to oversee:volumes,sales,selling costs,and staffing.Developed innovative tracking tools for department managers for improved presales/events. Analyzed and monitored volume vs employee ratios to outrank competition.Led and motivated approximately 450 employees including Managers,Assistant Managers and sales associates to maximize performance and volume increases for 70+ Million. Liaise between buying office,store managers,vendors and HR managers to achieve… Show more Assigned to the NE2 region to oversee:volumes,sales,selling costs,and staffing.Developed innovative tracking tools for department managers for improved presales/events. Analyzed and monitored volume vs employee ratios to outrank competition.Led and motivated approximately 450 employees including Managers,Assistant Managers and sales associates to maximize performance and volume increases for 70+ Million. Liaise between buying office,store managers,vendors and HR managers to achieve process improvements in sales strategies,budget planning and analysis.Coached,developed and trained staff to drive volume,meet standards , and embrace Nordstrom culture all while maintaining morale. Delivered Nordstrom culture to the NE2 region by inspiring,educating,training and explaining Nordstrom values and business relations: partnered with over 100 vendors to achieve peak performance.Increased gross margin and financial plan from -5% to 3% in <3 years of overseeing sales strategies.Tracked and oversaw trend store events at Nordstrom,ensuring department success and generating$1M.Created over $3.7million in annual sales in trend shows. Launched and grew sales generating product lines. Show less

Opened 4 New Store/Re opening - Setting up department* Hire and train team of 60-80 for opening* Ensuring department delivers a high level of customer service* Merchandising* Event preparation and execution* Coach and develop 25-40 Business Managers, and 2 Assistant Managers* Partner with vendors on staffing, events and volume* Create goals for Business Managers* Tracking volume and sales daily to ensure goal attainment* Writing and conducting reviews*… Show more Opened 4 New Store/Re opening - Setting up department* Hire and train team of 60-80 for opening* Ensuring department delivers a high level of customer service* Merchandising* Event preparation and execution* Coach and develop 25-40 Business Managers, and 2 Assistant Managers* Partner with vendors on staffing, events and volume* Create goals for Business Managers* Tracking volume and sales daily to ensure goal attainment* Writing and conducting reviews* Review and plan selling cost* Inventory control and management* Creating efficient programs to facilitate business* Received numerous Department of the Month and Department of the Year recognition.* Spring Trend Show execution* Increases above LY every month in all 4 stores* Write and maintain schedules Show less

Launch new line into the store* Create and generate clientele through personal trade and customer service* Create necessary operations for business* Train store employees on new product line* Schedules and all administrative functions* Constant training and education on new products.* Assisting Manager on stock control, writing schedules and product orders* Seminars and monthly counts

Responsible for all aspects of the operations including accounting, vendor relations, customer relations,hiring, food and drink preparation to increase sales and create enjoyable dining experience.* Named one of Seattle top ten new restaurants!