Michelle Lin Email & Phone Number

As Sales Manager, I co-lead the In-House Sales team, focusing on revenue growth and building long-term client relationships in both the corporate and leisure sectors. I identify and pursue new clients while maintaining existing ones, developing strategic sales initiatives tailored to client needs. I also manage invoices, commissions and rfp's. Serving as the hotel's HSE representative since 2022, I ensure that all operations comply with HSE standards and regulations. Working closely with various departments, I secure a seamless service delivery, contributing to the hotel's overall success.

Oslo, Oslo, Norge

In this role, I oversaw the daily operations of the In-House Sales team. I played a key role in planning and executing meetings and events, ensuring client satisfaction and successful outcomes. In addition to managing the sales process, I worked closely with various departments to ensure seamless coordination and delivery of services.

Starting as an In-House Sales Agent, I improved my skills in customer engagement, contributing to the hotel’s success and consistently exceeding sales goals. Took on responsibilities for planning and executing meetings & events, as well as managing room reservations for individual and group bookings.

Stavanger Og Omegn

Since 2016, I have balanced my academic pursuits with part-time employment at various Strawberry hotels (formerly Nordic Choice Hotels) in the region, such as Quality Hotel Pond, Quality Hotel Residence, Quality Airport Hotel Stavanger, and Clarion Hotel Stavanger. With substantial expertise in reception, restaurant operations, sales, and events coordination, I have gained valuable experience in diverse roles.

Copenhagen Area, Capital Region, Denmark

Managed guest coordination and logistics for the festival, overseeing seamless operations. Unfortunately, due to the pandemic, the festival had to be canceled, leading to an early end of the internship.

Stavanger Area, Norway

During my bachelor's degree, my main employer was Quality Hotel Pond. Here, I served as a stage crew member across multiple departments, consistently delivering exceptional guest experiences. Situated in the heart of Forus, one of Norway's leading business districts, the hotel caters primarily to business clientele.Throughout my time, I received diverse responsibilities and proactively driving sales initiatives.

As a waitress in one of Stavanger's premier restaurants, I quickly adapted to be in high-pressure situations, consistently delivering exceptional customer service. My affinity for teamwork contributed to creating a harmonious atmosphere, enhancing the overall dining experience for guests.

Msc In Social Science, Service Management, Achieved The Highest Grade 12 (Equivalent To A) For My Final Master'S Thesis.

Focus on strategic management, digital service management, operations- and process management, business models, marketing, innovation.

Bachelor, Hotel Management

Focus on service management, personal leadership, economy, revenue management, marketing.

Exchange Student

Corporate finance, digital service management, media and armed conflicts

Program For Chinese Heritage Learners (Huayiban)

Chinese language course including: intensive reading, spoken Chinese, listening, writing, and extensive reading.

General Studies