Michelle (Litt) Fields Email & Phone Number

Tacoma, Washington

Maintain and manage records and database information in various computer programs which may include Microsoft Word, Excel, Visual Homes, Open Door, and others. Generate address labels and perform tasks necessary for mass mailings and certified mailings. Answer telephone, greet visitors and answer inquiries from residents, staff, and supervisors, and from the public or private sector. Operate and care for commonly used office machines and equipment. Administer the maintenance, retention, storage, and archiving of essential records and files. Maintain and update appropriate files and records by purging the public housing waiting list. Prepare mail, receive, and enter in the computer and files annual update letters of status /continued interest of applicants on waiting list.• Improved office efficiency by updating database.• Earned praise from management for taking the initiative to streamline office operations.

Greater Seattle Area

Provided support for center visitors, introducing them to available resources. Maintained, confidential files and reports. Complied, and entered data for team reports and projects using Excel. Assisted Career Consultants to prepare for training classes, providing materials, class rosters and supplies. Managed calendars for Consultants, scheduling appointments in Outlook. Answered phones.• Greeted up to 20 center visitors per day, cultivating rapport and communication with each one.• Increased employee participation by 50% and increased positive customer experience.

Tacoma, Washington

Maintained database for commercial department using Excel. Conducted research for center Manager on event locations and cost. Provided administrative support to staff including, filing, organizing marketing library, and promotional items inventory.• Demonstrated excellent abilities in customer orientation by assisting the commercial department in promotional activities and campaigns.• Met all deadlines under tight time constraints.

Kent And Federal Way, Washington

Point of contact for visitors; answered inquiries for residents, staff, and Supervisors, from the public and private sector. Assembled and mailed annual re-certification packets; received completed re-certification packets, generated third-party verification forms to Department of Social and Health Services (DSHS), Employment Security and banking institutes. Answered phones.• Assisted permanent Property Specialist which increased their productivity.

Tacoma, Washington

Maintained database in Excel keeping track of traffic for trucks and trains. Processed vendor invoices. Assisted Office Manager, Traffic Manager, and Sales Representatives with calls, reports, letters, and memos. • Uplifted the morale of individual employees who were affected by sale of company.• Worked with minimum supervision, and maintained confidentiality throughout each process.

Tacoma, Washington

Processed surety bonds for large corporations and private clients. Organized bond files. Assisted Bond Manager with processing invoices. • Provided backup support to other departments incurring the highest level of commendation from the Director.• Received 100% satisfaction rating by staff and department Managers.

Tacoma, Washington

Assisted Funeral Director by coordinating transportation for deceased to the crematory, transferred cremated remains to family members, and assisted Funeral Director coordinating burial services. Gathered information for securing death certificates. Provided secretarial support for the Sales Manager and Sales Representatives.• Increased productivity by 40%, raising our business office production level nationwide. • Provided support to Managers and co-workers increasing overall efficiency by 40%.

Greater Seattle Area

Managed CEO, and Vice Presidents calendars, scheduled appointments and made travel and training arrangements including hotel and airline reservations. Created invoices, reports, memos, letters and financial statements. Administered health plan paperwork and processing for employees. • Reduced time spent on inventory by 20%, reorganizing storage of supplies.• Promoted company at trade shows, increasing customer contracts by 30%.

Renton, Washington

Seattle, Washington

Greater Seattle Area

Seattle, Washington

Seattle, Washington