Michelle Smith Email & Phone Number

Melbourne, Vic, Au

Melbourne, Australia

Manage the delivery of high quality operational services to RPV project office including; Facilities and Security management. Device deployment and technical support. Office equipment and supplies management. Procurement and contract management. Development and Implementation of business process improvements. Strategic Accommodation Planning and Allocation.

Melbourne, Victoria, Australia

Transition Digital Mail COVID-19 Response Process to newly established Department . Implement enhanced services to VIP business units including Ministers offices. Establish new contracts and BAU methodology for management of mail and courier services during mandated WFH period.

Auckland Council

Shaped the functions and services of an operational support team delivering payroll, travel, technical support and office administrative services to elected members, department and wider organisation. Fostered collaborative and trusted relationships with team, colleagues, elected members and external vendors to translate and deliver operational excellence.Operational budget management: $1.3M★ Refined divisional processes and systems to optimise resources and implement standard operational procedures region wide ★ Coordinated medium scale, short term technology projects to deliver improved technologyhardware, software and support to elected members and staff★ Executed change management programme to deliver improved travel booking and management services to the organisation and generate $120K annual saving

Auckland, Nz

Established integrated systems and process solutions to support best practice principles in a new infrastructure environment. Conducted change strategies to continuously deliver improved processes and systems for the delivery of operational services to the elected members, department and wider organisation.★ Coordinated organisational transformation change programme for delivery of centralised corporate travel management service.★ Developed regression testing procedures, UAT scripts and testing schedules for key business components of SAP. Created user training manuals and mentored regionally located subject matter experts.★ Developed training material and educated non-technical users on use of devices and applications.

Directed and coordinated short term, low budget (10k – 50k) projects for hardware, software and process improvement from Initiation to Post Closure review. Produced change management approaches in preparation for regional amalgamation. ★ Planned and executed project to upgrade internal corporate print facilities to accommodate production increase.★ Audited and mapped all business processes for post amalgamation preparation, carried out data migration integrity testing

Auckland, New Zealand

Guided and mentored administrative support team delivering essential administrative services to elected members, department and wider organisation. ★ Coordinated activities for Phase1 SAP-HP project to implement SAP payroll system into the organisation.★ Designed interactive booking and ordering forms to improve customer user experience when accessing support functions.★ Partnered with key external suppliers and revitalised organisational supplier relationships by revamping the annual supplier day.

Auckland, New Zealand

Various roles providing specialized support in business improvement across industries including Engineering, Telco services, Construction and Council controlled entities.

New Plymouth, New Zealand

★ Coordination of all public H&S training★ Coordination of dedicated in-house H&S safety training★ Liaising with ITO's and Standards NZ