Michelle Goth Email & Phone Number

Texas, United States

Irving, Texas, United States

United States

Fort Worth Texas

•Manage a growing staff of supervisors, exempt and non-exempt collection staff•Maintain and control loan loss and delinquency to meet or exceed plan•Review of high risk, high balance delinquent accounts.•Schedule personnel and over-time as needed.•Review and control of daily collection reports.•Set and monitor departmental objectives.•Set and monitor individual objectives.•Aid in developing operational procedures.•Support upper level management initiatives and involve subordinates.•Interview and hire employees as needed.•Ensure high morale within the department•Update and enhance procedures within the department

Responsible for interviewing and hiring new employeesManaged back-end collection department for mortgage loans Conduct weekly department meetings and focus groups for continual growth and developmentGenerate daily and monthly reports of the departments collection status and goal projectionsInitiated collection practices to save loans from bankruptcies and legal actions through the process of negotiations and extensionsKnowledgeable with all HAMP requirements for mortgage loan modificationsDecision maker for all foreclosures and replevins filed within my direct teamWork with attorneys on a daily basis to ensure proper guidelines followed and foreclosures are completed within the required timelines Assign accounts out for repossession when dealing with manufactured homesNegotiate payment plans for delinquent customers to prevent loss for company

Managed back-end collection department of sub-prime automobile financing / Loss RecoveryAdministered training and facilitated action plans for staff developmentAssist in training of newly promoted SupervisorsDavox dialer, skip tracing Conducted weekly department meetings and focus groups for continual growth and developmentGenerated daily and monthly reports of the departments collection status and goal projectionsInitiated collection practices to save loans from bankruptcies and legal actions through the process of negotiations and extensionsWork with vendors and repossession agents directly to help build rapport within the companyDeal with all Human Resource issues

Collected on sub-prime automobile loans. Key Contributions: Collect on delinquent sub-prime automobile loansCross talks for other employees to secure payment plansAid in the training of new employeesAssist manager with daily reportsMosiax predictive dialer, skip tracing on accountsAssign accounts out for repossessionNegotiated payment plans for delinquent customers to prevent loss for company

Manager of Fine Jewelry. Responsible for opening and closing of store. Interviewed and hired new employees. Responsible for complete inventory totalling over $5M. Worked at various locations throughout the Dallas / Fort Worth area.

Worked directly with the Commercial Loan Vice President. Assisted with all new loan paperwork to ensure everything is completed accurately. Worked the front office. Responsible for all day to day office activities.