Michelle Mcinally

Michelle Mcinally Email and Phone Number

Contact Centre Transformation - Business Manager @ HSBC
Glasgow, GB
Michelle Mcinally's Location
Greater Glasgow Area, United Kingdom
Michelle Mcinally's Contact Details

Michelle Mcinally work email

Michelle Mcinally personal email

n/a
About Michelle Mcinally

Award winning Leader with significant tenure in banking and financial services.Influences others by effectively communicating, engaging and motivating. Is authentically interested in people and drives performance through sustainable behaviour change and customer centricity. Role models effective implementation of business processes to successfully achieve results. Demonstrates resilience in a fast paced environment and embraces change. Carefully considers risk, making sound and confident decisions. An inherently creative individual who uses initiative to problem solve and encourages others to do the same. Ezra Leadership Coaching - Accredited with DistinctionHSBC Spotlight Award Finalist 2021UK National Contact Centre Award Winner 2019 - Training/Coaching Manager of the year. HSBC Circle of Excellence delegate - Kuala Lumpur 2019Dementia Friend | Mental Health First Aider | Pride Ally | Headspace Hero

Michelle Mcinally's Current Company Details
HSBC

Hsbc

View
Contact Centre Transformation - Business Manager
Glasgow, GB
Website:
hsbc.com
Employees:
186860
Michelle Mcinally Work Experience Details
  • Hsbc
    Contact Centre Transformation - Business Manager
    Hsbc
    Glasgow, Gb
  • Hsbc
    Change Manager
    Hsbc Dec 2022 - Present
    Change Runway Operations and Communications | UK Transformation
  • Hsbc
    Operational Change Manager
    Hsbc Mar 2022 - Dec 2022
    United Kingdom
  • Hsbc Uk Wealth And Personal Banking
    Academy Manager
    Hsbc Uk Wealth And Personal Banking Jan 2018 - Mar 2022
  • Hsbc Uk Wealth And Personal Banking
    Operational Excellence Scrum Member
    Hsbc Uk Wealth And Personal Banking May 2020 - Mar 2021
    United Kingdom
  • Hsbc Retail Banking And Wealth Management
    Department Manager
    Hsbc Retail Banking And Wealth Management Feb 2019 - Aug 2019
    Hamilton, South Lanarkshire, United Kingdom
    (Seconded)
  • Hsbc Retail Banking And Wealth Management
    Team Manager
    Hsbc Retail Banking And Wealth Management Aug 2013 - Jan 2018
    Hamilton, South Lanarkshire, United Kingdom
  • First Direct
    Team Manager (Secondment)
    First Direct Mar 2013 - Aug 2013
  • Hsbc Retail Banking And Wealth Management
    Senior Premier Customer Services And Sales Representative
    Hsbc Retail Banking And Wealth Management Apr 2011 - Mar 2013
  • Hsbc Retail Banking And Wealth Management
    Customer Service And Sales Representative
    Hsbc Retail Banking And Wealth Management Mar 2008 - Apr 2011
  • Hsbc Retail Banking And Wealth Management
    Recruitment Assistant (Secondment)
    Hsbc Retail Banking And Wealth Management Apr 2010 - Oct 2010
  • Topshop Topman
    Deputy Brand Manager
    Topshop Topman Sep 2007 - Apr 2008
    Glasgow, United Kingdom
  • Topshop Topman
    Style Advisor
    Topshop Topman Sep 2006 - Sep 2007
    Glasgow, United Kingdom
  • First Direct
    Team Leader
    First Direct Apr 2001 - Aug 2006
    Hamilton, South Lanarkshire, United Kingdom

Michelle Mcinally Skills

Banking Customer Service Management Social Media Team Management Team Leadership Financial Services Customer Experience Retail Banking Performance Management Coaching

Michelle Mcinally Education Details

  • Glasgow Caledonian University
    Glasgow Caledonian University
    Fashion Business
  • Bell College Of Technology
    Bell College Of Technology
    Retail Management

Frequently Asked Questions about Michelle Mcinally

What company does Michelle Mcinally work for?

Michelle Mcinally works for Hsbc

What is Michelle Mcinally's role at the current company?

Michelle Mcinally's current role is Contact Centre Transformation - Business Manager.

What is Michelle Mcinally's email address?

Michelle Mcinally's email address is mi****@****sbc.com

What schools did Michelle Mcinally attend?

Michelle Mcinally attended Glasgow Caledonian University, Bell College Of Technology.

What skills is Michelle Mcinally known for?

Michelle Mcinally has skills like Banking, Customer Service, Management, Social Media, Team Management, Team Leadership, Financial Services, Customer Experience, Retail Banking, Performance Management, Coaching.

Who are Michelle Mcinally's colleagues?

Michelle Mcinally's colleagues are Clare Sargent, Francisco Silva Lara, Alfonso Miranda, Rico Lee, Vignesh.b Baskar, Suresh Wijewardana, Deepak Poonia.

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