Michelle Mitchell, Phr Email & Phone Number

United States

Silver Spring, Maryland

• Creation and implementation of onboarding process for the division to facilitate organization goals on employee engagement and retention. Conducting employee onboarding/exit process, including office set-up, equipment needs, systems access, training on office procedures, and submitting ACR termination requests.• Leading recruitment and hiring efforts from composing job descriptions. Planning and attending hiring events, scheduling interviews, preparing interview binders, and assisting with preparing recommendation to hire packets.• Developing and implementing effective communication strategies for updates to policies, programs, and their interpretation, and providing guidance to division employees and managers on company policies and procedures.• Preparing and processing confidential personnel information including performance evaluations, leave request (PTO, administrative leave and FMLA) and transfer requests. Managing and maintaining personnel files including monitoring evaluation tracking system and notify managers of due dates to ensure timely submission.• Providing guidance and coordination of performance management and appraisal procedures.• Assisting in job analysis surveys and reclassification.• Coordinating Payroll and Electronic Timecard submissions and being liaison between department managers, Human Resources for the purpose of resolving payroll/time & labor related issues and concerns. • Providing employees and managers help and guidance in completing administrative forms and processes.• Developing, organizing, and presenting training on various topics including creating and producing training manuals and handouts• Utilizing information systems such as: Microsoft Suite including Word, Excel, Teams, Outlook, PowerPoint, Adobe Office 365, Sharepoint, Hansen, GIS, Kronos, Lawson, Infor, ERP systems and ATS including: NeoGov, Oracle and ePlans.

Developing HR strategies, policies, and practices to facilitate planning and recruiting staff for new organization, guiding the startup and management of a full spectrum of HR operations, systems, and programs including payroll. • Creation of HR policies and procedures; recruited employees; and developed orientation and onboarding forms and processes, training, performance management including incentive programs. Set up and implementation of HRIS; including creating training materials of managers and staff.• Ensured compliance of applicable employment laws, and updated policies and procedures as required.• Managed all administrative tasks for onboarding, new hire orientation, and exit interviews, including entering data into HR information systems and auditing for accuracy and compliance.• Managed communication, interpretation, and upkeep of employee handbook, employee directory, and organizational chart, and contributes to the development of policies.• Managing and maintaining payroll information by collating, calculating, and entering data, updating payroll records as needed including changes to benefits such as job title changes, exemptions and saving deductions.• Preparing reports that include summaries of earnings, tax deductions, leave, compassionate leave and non-taxable wages.• Calculating payroll liabilities by determining employee taxes, including federal and state income and social security tax, and calculating employer’s payments for social security, unemployment

Oxon Hill, Maryland

Providing support to the HR department to facilitate the opening of new location in Oxon Hill and staffing over 500 employees. Including attending and assisting hiring events, providing administrative support to Talent Acquisition Specialists and Managers. • Being first point of call to internal and external applicants; scheduling applicants interview appointments, posting job descriptions, screening candidate resumes; ensuring candidates submit required documents and information and following up where there was missing information.• Receiving and processing employee requests (employment verification, payroll & benefit questions).• Maintaining employee records hardcopy and electronic and assisting with HR audits (personnel and medical files, I9 compliance) and ensuring accuracy and policies were adhered to.• Facilitating on-boarding and assisting new hire orientation.• Utilizing information systems such as: HireVue, Workday, HireRight and Appointment Plus• Requesting and reviewing drug and background checks.• Attending and participating in hiring events.• Preparing and processing gaming license applications for employees and ensuring compliance with licensing policies and distributing them once approved.

London, Greater London, United Kingdom

• Providing a comprehensive technical support service to Development Planning by registering and validating all casework submitted through all channels within a specific timeframe.• This involves reviewing each individual case to ensure technical drawings and application information is correct, identifying consultees, managing the street naming and number function, administering the trees and arboriculture function and managing the statutory register.• Identifying cases with invalid information and liaising with applicants to ensure correct information is submitted. Ensuring correct fees have been paid for all types of case, ensure the payment is paid in and reconciled with the case and process refunds for application fees.• Maintaining the statutory register.• Managing the recall of old planning files in electronic format on behalf of customer, quality checking the scanned files and managing the relationship with the supplier• Preparing and collate reports and agendas for committee, checking for correctness and ensuring any additional enclosures are included and attending planning committee when required to assist with administration and organization. • Ensuring all applications, attachments and scans are indexed according to the agreed file naming protocol and uploaded to the Document Management System and available to the public via the website• Compiling decision notices for dispatch and publication checking for correctness and ensuring any additional enclosures are included.

Working as a customer service advisor my duties were meeting and greeting customer and assisting them with their needs. Making sure stock checks were complete and ensuring that stock was continuously replenished. Other duties involved managing self-checkout tills and directing customers to staff tills where necessary, quickly and effectively solving customer problems and complaints whilst maintaining a high level of customer service at all times and making sure that tills are fully staffed during busy periods. I also had to cash up tills at closing and authorize transactions for underage colleagues where it came to age related items, making sure to follow government guidelines and think 25. Working in customer service I was also worked on the fresh food counter. I had to maintain a high level of due diligence and to ensure food standards was held to the correct standard and above.

London, Greater London, United Kingdom

• Book and arrange follow up appointments using the new I-CLIP System for various clinics under the specialties, escalating appointments close to their breach by date to ensure clinical governance is maintained to a high standard. Making sure to notify patients when a clinic has been cancelled.• Meeting and greeting patients maintaining a professional manner at all times, dealing with general patient enquiries, booking transport/porters for patients and arranging for an interpreter to accompany patient where necessary. • Ensuring notes were found prior to the patient’s appointment and prepared them for observation by the Doctors, Consultants and Audiologists ensuring all referrals and last letters where attached. Contacting GP’s where no referral has been received to make sure that this is provided prior to patient’s appointment.• Clinical coding; I had to ensure all outcomes of the appointments were actioned; inputting the correct treatments and/or procedures carried out in the clinic, ensuring that they were correctly recorded and making sure all stats were completed to ensure the clinic revenue was maintained. • General administrative duties which included answer and transferring phone calls accordingly, faxing and filing medical documents, sorting incoming and outgoing mail and ensuring that the clinic was well kept.

Working as first point of contact to patients for getting in contact with consultants, registrars and locums. My secretarial duties were to precisely carry out audio typing on behalf of a number of consultants using dictate IT, accurately use medical spelling and terminology, type referral letters and send them to the required GP or department within the timeframe of the correct pathway. Using EPR and in house I-Clip systems to manage patient details and book or amend appointments. Liaise and handle all administrative and secretarial duties for consultants including faxing, filing, locating notes and passing on messages. I liaised with the consultant’s private clinic regarding patients and passing over the necessary information.My receptionist duties were to check in using the I-Clip, book and arrange appointment's, answer a busy switchboard and deal with and transfer calls accordingly. I also dealt with general administration duties such as proof reading, preparing letters and reports on behalf of the consultants when requested, distributing letters & reports for the clinicians to Hospitals within the allocated timeframes. I had to ensure the maintenance and upkeep of the busy clinic, arranging incoming and outgoing mail, sorting couriers, faxing, filing and compiling written confirmation letters of appointments to patients for both the surgery and the local hospitals. Ensured confidentiality is maintained at all times. Professionalism and a friendly manner was necessary with dealing all types of patients both NHS and private and when liaising with consultants.

Working for a large NHS & Private Surgery my duties include answering telephone calls, transferring calls via switchboard and offering services & advice to patients regarding medical care. Liaised with patients, Hospitals, Health Authority and medical agencies on behalf of the medical team. Used IT EMIS systems to book and cancel doctor & nurse appointments & ensured all messages were recorded in message books & on the computer in confidential files. Ensured all new patient forms were completed & updated onto the computer system. Administration support to Clinical staff: repeat prescriptions, transport requests, booking translators, dealing with non- NHS payments, scanning, filing, summarizing & data entry. I also followed company protocols and confidentiality regulations.

Professional Of Human Resources

Business Management; Talent Planning and Acquisition; Learning and Development; Total Rewards; Employee and Labor Relations

Bachelor Of Science (Bsc), Law With Managment

Bachelor Of Science (Bsc), Law With Management

Law

Sociology

Psychology