Michelle Mok Email & Phone Number

Sydney, Nsw, Au

Australia

Business Analysis- Conduct requirements elicitation sessions- Convert business requirements to functional specifications - Prepare, manage and conduct testing (QA & UAT)- Manage and conduct end user training- Implementation and post implementation support- Root cause analysis; query database via SQL, APIs interrogation

Sydney, New South Wales, Australia

SUNIX Computer Consultants- Manage project timelines- Project reporting; risk & issues management- Confer with end user to obtain feedback for product development

Sydney, New South Wales, Australia

Bonastar- Conferred with customers about concerns with products or services- Issue resolutions in a timely manner- Prompt orders processing to maximize delivery efficiency

Selangor, Malaysia

- Founded The Oak Tree Children’s House brand with other partners- Setup, managed, rolled out and ran the pre-school - Run marketing and advertising campaigns- Resourced, train and managed the setup- Public relations management- Stakeholder management from various government departments to vendors- Developed SOPs, worksheets and lesson plans- Planned and managed school events, excursions, incursions- Currently an inactive partner

Klang, Selangor, Malaysia

- Documented standard operating procedures (SOP) for various departments- Conducted business feasibility studies for an F&B project (business diversification)- Stakeholder management skills, conducting interviews for SOP documentation

Sydney, New South Wales, Australia

>> Run user workshops for requirements elicitation and fit-gap >> Identify as-is and to-be processes>> Preparation of data extraction, mapping and loading>> Analyse Business Viewpoint for hierarchy management within Master Data Staging (MDS) project >> Co-ordinate custom reports build >> Organise, conduct and delivery end user training>> Manage resource, time and budget for project implementation>> Projects… Show more >> Run user workshops for requirements elicitation and fit-gap >> Identify as-is and to-be processes>> Preparation of data extraction, mapping and loading>> Analyse Business Viewpoint for hierarchy management within Master Data Staging (MDS) project >> Co-ordinate custom reports build >> Organise, conduct and delivery end user training>> Manage resource, time and budget for project implementation>> Projects involvement:- Sales Force Automation (SFA) project - BA- Customer Relationship Management (CRM); CPWerx - BA- Customer Master Data (CMD) project – PM - Trade Promotions System (TPM); Promax - BA Show less

Sydney, New South Wales, Australia

>> Stakeholder communications through update meetings and periodic reporting>> Reporting packs to suit different targeted audiences>> Prepared project initiation documentations>> Managed business case study reviews>> Conducted project feedback reviews>> Projects involvement, initial conception through to post implementation:- Setup of PMO department (Prince2) – BA- Timesheeting tool for the winery team – PM- Blackberry… Show more >> Stakeholder communications through update meetings and periodic reporting>> Reporting packs to suit different targeted audiences>> Prepared project initiation documentations>> Managed business case study reviews>> Conducted project feedback reviews>> Projects involvement, initial conception through to post implementation:- Setup of PMO department (Prince2) – BA- Timesheeting tool for the winery team – PM- Blackberry dashboard – BA- Blacknerry Chalk pushcast – PM- MS CRM – BA Show less

Sydney, New South Wales, Australia

>> User requirements facilitation, workshops, interviews and documentation>> Data preparation for data migration; extraction, cleansing, transformation, mapping, load>> Integration mappings between systems>> Quality control through test scripts preparation, unit testing, integration testing and UAT co-ordination>> User training planning and preparation, conducted training for up to 50 pax >> Perform due diligence for enhancement package… Show more >> User requirements facilitation, workshops, interviews and documentation>> Data preparation for data migration; extraction, cleansing, transformation, mapping, load>> Integration mappings between systems>> Quality control through test scripts preparation, unit testing, integration testing and UAT co-ordination>> User training planning and preparation, conducted training for up to 50 pax >> Perform due diligence for enhancement package releases and new deployments>> Projects involvement:- CPWerx deployment – BA- Integration between backend CRM solution (CPWerx) to front end Sales Force Automation (O4) regional roll-out - BA>> Applications 2nd & 3rd level support:- Customer Relationship Management (CRM); CPWerx- Perform ad-hoc data extraction requests via SQL- Root-cause analysis; made recommendations for fixes and assigned to suitable teams (external vendors or internal development team) Show less

Sydney, New South Wales, Australia

- Gather business change requirements, facilitate acceptance testing and implementation of change - Responsible for data configuration within the core membership system upgrade (MembersFirst)- Facilitated PCI Compliance internal IT project audit for system applications- Configuration setup, data migration and cleansing for entry into membership management system for new and acquired clubs- Responsible for the overall data conversion process for all auto billed customers

Bandar Baru Bangi, Selangor, Malaysia

- Prepare, consolidate and reporting to suit audience- Facilitate Data Warehouse data extraction- Perform query to generate raw data for analysis and assessment - Preparation of statistical data in graphical and tabular format - Project status reporting via task matrix, progress report cards and Gantt chart- Involved in User Acceptance Testing (UAT) for system enhancements- Facilitate submission of change requests - Facilitate weekly update meetings, take… Show more - Prepare, consolidate and reporting to suit audience- Facilitate Data Warehouse data extraction- Perform query to generate raw data for analysis and assessment - Preparation of statistical data in graphical and tabular format - Project status reporting via task matrix, progress report cards and Gantt chart- Involved in User Acceptance Testing (UAT) for system enhancements- Facilitate submission of change requests - Facilitate weekly update meetings, take minutes- Monitor timeliness of deliverables; change and enhancement requests - Support on roll outs- Timely and appropriate level of communication to end users for system enhancement rollouts Show less