Michelle Warren Email & Phone Number

Calgary, Alberta, Canada

• Managed and expanded a $2M USD portfolio with enterprise clients, driving customer engagement and product adoption.• Facilitated successful customer onboarding and ongoing support, optimizing product utilization.utilization.• Excelled in a fast-paced tech environment, prioritizing swift action and problem resolution to ensure high customer satisfaction.• Identified and capitalized on upsell and cross-sell opportunities, consistently ranking among the top three performers in CS sales and retention.• Collaborated across functions to ensure cohesive customer experiences and enhanced value delivery.• Built and maintained executive-level relationships, acting as a strategic partner to key clients.• Led resolution of customer issues, directing escalation calls, and creating contingency plans to bolster client satisfaction and trust.• Partnered with internal teams to drive issue resolution, acting as the voice of the customer to influence product improvements and customer journey optimizations.

Calgary, Alberta, Canada

Completed a 4-month secondment at the request of the CRO to apply invaluable sales expertise to assist in the growth sales team's initiatives.

Toronto, Ontario, Canada

• Responsible for a book of 120 accounts and for cultivating revenue opportunities during the course of account service. • Act as the knowledge expert and serve as the primary client point of contact for Web, Comms, Desktop and Surveillance services/products.• Manage and lead new client onboarding. • Manage client relationships through proactive reach outs and timely responses• Acquire and maintain strong working knowledge of the Investor Relations industry and keep apprised of its regulations, trends and best practices.

Toronto, Canada Area

In a dynamic startup setting, managed client support, earnings, event management, customer success, and sales for a portfolio of 80 clients, including Boeing, MasterCard, and Canadian Tire. Adapted to rapid changes and contributed significantly to the company's early growth and client satisfaction.

Toronto, Canada Area

Responsible for all logistics & marketing related to the conferences, trade show, education program and tours.• Developed association partnerships for the Cities Alive 2015 Conference• Booked venue facilities and caterers for all training events and Grey to Green Conference• Arranged for the printing and shipping of all course materials• Walked delegates through conference website registration and helped trouble shoot• Marketed all training courses & conferences through emails & social media• Updated conference and training websites (html sourcing)• Co-coordinated the course materials and quizzes for webinars• Created, printed and displayed all conference signage and name badges• Coordinated roof top/walking tours• Selected and delegated volunteers for Grey to Green conference.

• Assist in coordinating events from planning to production stage, including all logistics functions • Manage client accounts, send out invoices and perform other accounting and back-office duties • Meet clients on site to better understand event visions and layout needs• Work with technical staff (engineers, and electricians) to provide accurate site inspections • Manage company budget to coordinate cross rental needs • Design computer-generated event plans, layouts, and floor plans for various types of events • Surpassed monthly sales goals through exceptional client outreach and relationship building• Provide calm and efficient services in high stress environments

To coordinate corporate events from planning to production stage. Managing accounts for Special Events.• Met with customers to determine their needs for both tent and event rentals • Surpassed monthly sales goals by quoting, following up, and reserving • Created seasonal marketing strategies and advertisements to increase sales in off season• Trained all new rental consultants first hand, during a 2 week training period• Responsible for opening and locking up showroom and rental warehouse everyday• Managed 4 phone lines and two email accounts with ongoing customer requests for quotes

Planned meet and greet for the companies employees Worked with Upper Management to redefine and re-develop corporate criteria for acceptance into company. Developed and created ambassadorship programs in colleges and universities to initiate staff development. Assisted Event Planner during all private and public events hosted by Cole Event Management.