Managed a team of 300+ volunteers including recruitment, onboarding, background checks, orientations, placement into assignments and ongoing training and enrichment opportunities. Responsible for administration of the volunteer database software, record keeping, tracking of hours, and running reports. Responsible for ongoing accessibility initiatives including inclusive programming such as American Sign Language (ASL) performances or sensory friendly performances. Created external partnerships to bring training for staff and volunteers surrounding accessibility issues. Member of the organization’s Inclusion, Diversity, Equity and Access (IDEA) Employee Task Force since it’s inception in 2018.

Responsible for evaluating the customer’s experience; perform qualitative and quantitative analysis and report on findings to Call Center Managers and Directors within Customer Service and partnering with teams to drive satisfaction. Identify areas of improvement in call center performance, and suggest a course of action to improve these areas.

PT weekend customer service representative in fast paced Box Office environment.

Provided immediate triage and rapid assessment to injured, sick and orphaned native wildlife at Colorado’s largest rehabilitation center. Collected observational and physical data to support decisions for animal medical treatment, housing, diet and care. Created and implemented action plans based on data.