Michelle Pardee Email & Phone Number

Langley, Wa

Mount Vernon, Washington

Responsible for managing the report, dashboard and extract deployment in conjunction with the entire Epic implementation at Skagit Regional Health. • Managed the project timelines for 15 report lead analysts, deploying 1700+ reports, 135+ dashboards, and multiple extracts for 21 external vendors in time for go-live.• Coordinated with Inpatient and Ambulatory teams to update workflows and develop regulatory and quality reporting.• Designed and implemented the report access structure for 3000+ employee system users.• Designed and implemented a bug tracking system utilizing the Jira application, used for the Epic Integrated testing prior to go-live.• Coordinated the collection of KPI statistics prior to Epic go-live for post go-live comparison.• Developed project charters, defined scope, gathered requirements and managed the timelines of several non-Epic projects

Responsible for managing all functional, product, rating, and report releases for the CRM application. • Managed multiple releases, implementing major new functionality through all stages of the systems development life cycle, consistently meeting organizational and government-mandated deadlines. • Managed project for the sunset and transition of over 1000 active client records and processes from our original CRM system to the replacement system. • Managed the development and deployment of the entire product catalog of over 200+ products to align with the Affordable Care Act as well as transition of all group sales to the ACA products.• Designed and managed the deployment of automated processes for sales staff reassignment within the CRM system reducing manual data entry by 25%.• Managed project using Agile methodology to rewrite the in-house Sales Incentive Management System to calculate commissions for sales managers based on integrated data from the CRM system allowing real-time self-service commission estimation.• Managed project to automate sales renewal processing, reducing manual intervention by sales support staff and reducing renewal turnaround time by seven to ten days.• Managed multiple projects to integrate data from the CRM application to downstream systems reducing manual data entry and increasing data integrity.

Tucson, Az

Responsible for the business and technical analysis for all functional and report releases for the CRM application. Designed and developed all functional modifications to the CRM application to meet business needs and streamline processes.• Designed functionality for a complex site assessment reporting process that streamlined the process, and reduced staff time and communication by 30%.• Designed a scheduled script that reduced manual data entry and manipulation and increased data integrity. Resulted in corrected data integrity issues, maximized efficiencies, and reduced staff time by 25%.• Managed the implementation of major new functionality through all stages of the systems development life cycle to meet organizational deadline. Reduced use of paper files 2 years ahead of scheduled deadline through development of notifications and reports of daily correspondence.• Reorganized the user interface to maximize efficiencies and ease of use for the end user, promoting greater use of the CRM system. Provided thorough training to facilitate end-user buy-in.

Redwood City

•Maintained the CRM application for 20 internal staff and 80 international sales staff users.•Designed and implemented a dynamic sales spreadsheet user interface that calculated the projected revenue based on the current opportunity pipeline stage, reducing management of sales projections outside of the CRM system.•Redesigned and simplified the security CRUD matrix within the CRM system.•Continued enhancements to CRM system to enhance usability and data integrity.

• Contributed technical expertise to multiple ongoing projects including:o Technical design and implementation of a help desk process, including sending automated notifications to the correct department based on selected criteria.o Technical design and implementation of a genetic tracking system for multinational greenhouse company.• Contributed technical expertise to potential CRM customers by designing prototypes to demonstrate the functionality of the CRM application.

Primary application developer and support for internal CRM application. Maintained the CRM application for 30 internal staff and 80 remote/mobile sales and professional delivery staff.Designed and implemented a revolving twelve-month opportunity forecast user interface. Contributed technical expertise to project consultants in the field.