Michelle Harper Email & Phone Number

Dallas, Texas

Dallas, Texas

West Monroe is a progressive business and technology consulting firm that partners with dynamic organizations to reimagine, build, and operate their businesses at peak performance. Our team of more than 600 professionals is comprised of an uncommon blend of business consultants and deep technologists. This unique combination of expertise enables us to.

Dallas/Fort Worth Area

• Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Founded in 1852 and headquartered in San Francisco. Wells Fargo & Company was ranked No. 27.
• Launched a program office to create visibility for leadership into all projects affecting TMI&D; developed scorecard template and monthly reporting for 50+ projects operating simultaneously across the organization.
• Developed a performance management program to foster a culture of accountability for the end-to-end experience; established KPIs to measure team members’ ability to execute quality and timely implementations.
• Provided business requirements for the development of dashboards and scorecards to provide metrics visibility; products completed on-time went from 85% to 95% and days to implement went from 11 to 9.
• Led customer experience vision initiative consisting of 10 process improvement projects resulting in a boost in customer satisfaction scores from 4 to 4.3 and team member connection scores from 3.65 to 4.32 out of 5..

Dallas/Fort Worth Area

• The RWC Group provides industry experts on a just-in-time basis to financial institutions, financial technology companies, corporate treasury, and federal government agencies. Their primary objective is to complete.
• Developed project plans, assigned tasks and deliverables, and presented final results.
• Created and delivered presentations outlining strategy and execution details for customer conversion events.
• Managed and developed messaging to market teams on all Treasury Management Integration topics to ensure accuracy of content, appropriateness of details for intended audience, and timeliness of delivery.
• Represented the Customer Conversion team on cross-functional triage projects to improve the processes for customers migrating in future events including product functionality, customer preparedness, and Foreign.
• Served as a liaison between Treasury Management Communications and Treasury Management Customer Conversion.

Dallas/Fort Worth Area

• Northwestern Mutual is a financial services company that offers a variety of insurance and investment solutions. Since our founding in 1857, through every recession and every economic boom, we’ve kept our focus on the.
• Provided extraordinary customer service to over 300 clients
• Ensured client files were accurately maintained and met compliance regulations. Show less

Bachelor’S Degree, Finance, Computer Science

High School