Michelle Harper Email & Phone Number

Dallas, Texas

Dallas, Texas

West Monroe is a progressive business and technology consulting firm that partners with dynamic organizations to reimagine, build, and operate their businesses at peak performance. Our team of more than 600 professionals is comprised of an uncommon blend of business consultants and deep technologists. This unique combination of expertise enables us to design, develop, implement, and run strategic business and technology solutions that yield a dramatic commercial impact on our clients’… Show more West Monroe is a progressive business and technology consulting firm that partners with dynamic organizations to reimagine, build, and operate their businesses at peak performance. Our team of more than 600 professionals is comprised of an uncommon blend of business consultants and deep technologists. This unique combination of expertise enables us to design, develop, implement, and run strategic business and technology solutions that yield a dramatic commercial impact on our clients’ profitability and performance. To learn more, visit us at www.westmonroepartners.com. Show less

Dallas/Fort Worth Area

Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Founded in 1852 and headquartered in San Francisco. Wells Fargo & Company was ranked No. 27 on Fortune 100 rankings of America’s 2016 Largest corporations. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. As the Project Management Manager, Michelle Patison serves as the Chief Operating Officer (COO) for the… Show more Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Founded in 1852 and headquartered in San Francisco. Wells Fargo & Company was ranked No. 27 on Fortune 100 rankings of America’s 2016 Largest corporations. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. As the Project Management Manager, Michelle Patison serves as the Chief Operating Officer (COO) for the Treasury Management Implementation and Delivery (TMI&D) line of business and supervised a 25-person team on program management projects with responsibilities including strategy development, finance/operational management, change management, process improvement and redesign, and executive level presentation creation. • Launched a program office to create visibility for leadership into all projects affecting TMI&D; developed scorecard template and monthly reporting for 50+ projects operating simultaneously across the organization. • Developed a performance management program to foster a culture of accountability for the end-to-end experience; established KPIs to measure team members’ ability to execute quality and timely implementations.• Provided business requirements for the development of dashboards and scorecards to provide metrics visibility; products completed on-time went from 85% to 95% and days to implement went from 11 to 9.• Led customer experience vision initiative consisting of 10 process improvement projects resulting in a boost in customer satisfaction scores from 4 to 4.3 and team member connection scores from 3.65 to 4.32 out of 5. Show less

Dallas/Fort Worth Area

The RWC Group provides industry experts on a just-in-time basis to financial institutions, financial technology companies, corporate treasury, and federal government agencies. Their primary objective is to complete projects efficiently, accurately, on time and in budget. Our experts’ skill sets include project management, process improvement, revenue enhancement, systems and technology improvement, accounting, financial control, and management services. Areas within an organization that… Show more The RWC Group provides industry experts on a just-in-time basis to financial institutions, financial technology companies, corporate treasury, and federal government agencies. Their primary objective is to complete projects efficiently, accurately, on time and in budget. Our experts’ skill sets include project management, process improvement, revenue enhancement, systems and technology improvement, accounting, financial control, and management services. Areas within an organization that typically use our resources are risk management and compliance, product delivery, financial management, process control, service delivery, and technology management.As the Project Manager for RWC Consulting Group, LLC on the Wells Fargo Treasury Management Customer Conversion Team, Michelle Patison managed a 12-person project team responsible for integrating International Treasury Management customer support strategy into domestic strategy during the Wells Fargo/Wachovia merger.• Developed project plans, assigned tasks and deliverables, and presented final results. • Created and delivered presentations outlining strategy and execution details for customer conversion events.• Managed and developed messaging to market teams on all Treasury Management Integration topics to ensure accuracy of content, appropriateness of details for intended audience, and timeliness of delivery.• Represented the Customer Conversion team on cross-functional triage projects to improve the processes for customers migrating in future events including product functionality, customer preparedness, and Foreign Financial Institution support strategy.• Served as a liaison between Treasury Management Communications and Treasury Management Customer Conversion.• Developed a migration support level process to maximize the customer experience. • Led cross-functional project teams after each event to develop and execute improvement strategies. Show less

Dallas/Fort Worth Area

Northwestern Mutual is a financial services company that offers a variety of insurance and investment solutions. Since our founding in 1857, through every recession and every economic boom, we’ve kept our focus on the long term, delivering our clients and policyowners consistent financial strength year after year.As an Associate Financial Representative, Michelle Patison worked with Clients to help build strong relationships and identify their unique needs in order to provide long-term… Show more Northwestern Mutual is a financial services company that offers a variety of insurance and investment solutions. Since our founding in 1857, through every recession and every economic boom, we’ve kept our focus on the long term, delivering our clients and policyowners consistent financial strength year after year.As an Associate Financial Representative, Michelle Patison worked with Clients to help build strong relationships and identify their unique needs in order to provide long-term solutions.• Provided extraordinary customer service to over 300 clients• Ensured client files were accurately maintained and met compliance regulations. Show less

Bachelor’S Degree, Finance, Computer Science

High School