Michelle Duran Email & Phone Number

Nashville, Tn, Us

Brentwood, Tennessee, United States

Primary HR resource for the Presidents of Hospital Based Physicians, Urgent Care, and Integrated Regional Lab Lines of Business (ILOB) and their executive teams. Collaborate with Operations Management at all levels including CEO, CFO, CMO, COO, President, Vice President, and ILOB HRVP regarding employee relations, compliance, policy, consistent past practice, and organizational structureCommunicate, and implement HR policies, processes and programs to the appropriate levels within operationsConduct internal investigations and advise leadership on appropriate employment actionsAdvise leadership on planning and response to feedback from management and employees through various sources including surveys, and employee advisory groups

Brentwood, Tennessee, United States

Serve as the point of contact and resource in the coordination of HR projects to meet business objectives for the HRVP of Physician Services Group (PSG)Plan, implement, and oversee special and large scale projects to ensure the effective delivery of enterprise-wide HR initiatives and servicesDevelop various communications, and presentations to be disseminated on behalf of the HRVPCoordinate HR meetings, agenda, minutes, communicate extensively with the enterpriseEnsure that timing, resources, and sequencing of work efforts are aligned to produce the desired resultsDocument and analyzes lessons learned

Goodlettsville, Tennessee, United States

Direct all aspects of the Alternative Dispute Resolution (ADR) process to ensure consistent employment decisions specifically involving termination, demotion and final counselingImplemented process improvements in 2013/2014 resulting in a 40% reduction in overall ADR cases resulting in efficient and timely resolutions as well as a 41% reduction in reinstatement costsDirect all aspects of Employment Practice to ensure global consistency in the application and interpretation of company policies and procedures for HR GeneralistsDirect internal unemployment process across all business groups (corporate, retail & distribution) while implementing process improvements that resulted in $2.3 million total payroll tax savings in one yearLead the annual revision/review process for the Code of Business Conduct & Ethics working directly with the Chief Compliance OfficerConduct and oversee in-depth investigations to ensure policies and procedures as well as any State and/or Federal guidelines are applied equitablyManage all ADR statistical data to identify trends and provide actionable information and recommendations Improved overall compliance, specifically “Untimely Responses” with an 80% decreaseLead the annual revision/review process for all Employee Handbook & Supplement documentsFocus on team development resulting in 43% of my team being promoted internallyOversee Employee Relations training for all HR GeneralistEngage in contract negotiations and manage vendor relations

Dollar General

Access Services

Developed, maintained and trained all new Access Services Registrars and satellite office admitting staff.