Michelle R. Duronslet Email & Phone Number

Albuquerque, New Mexico, United States

• New Provider Credentialing.
• Database management in the Electronic Health Records System, including patient billing.
• Ongoing organizing, coordinating, and implementing systems.
• Materials development: forms, manuals, and client correspondence.

Alameda, California, United States

• Procured computer hardware and software, AT&T and Verizon mobile phones, and telecom services for 90 domestic facilities (3,300 employees).
• Supervised and trained new purchasing staff.
• Customer service support to corporate and remote employees with telecom technical and billing issues.
• Developed processes and documentation for invoice processing, asset management, equipment purchases, accruals, and cost transfers.
• Negotiated and managed vendor contracts; performed proactive account review and cost analysis; worked with vendors to resolve billing issues.
• Processed invoices for payment per Accounts Payable and General Ledger weekly and monthly deadlines; worked with AP and GL to resolve billing issues.

Hayward, California, United States

• Infrastructure Project Management for domestic and international startups; collaborated with stakeholders of shipping companies, finance, construction, network, IT, and telecom vendors.
• Managed the installation of network wiring, data/voice circuits, and IT hardware.
• Developed standards, processes, and documentation for site startups and shutdowns.
• Managed field staff of PC Technicians and Systems Engineers.
• Assigned and monitored break/fix tickets and service requests to staff.
• Provided technical customer support and acted as liaison to upper management, HR, and Accounting departments.