Michelle Gomez Email & Phone Number

Parsippany, Nj

Montvale, Nj

• Provide comprehensive administrative support for the General Manager, which often involves sensitive and confidential issues• Draft communications and ensure accuracy and confidentiality when handling complex/sensitive issues• Assemble data for reports, budgets, business plans and related planning activities while adhering to time frames. • Manually assess and process the payment of warranty claims for accurate and complete information to ensure compliance with company policies and procedures. • Coordinated a campus-wide “give back” event along with Habitat for Humanity yielding 160 volunteers• Schedule & organize leadership team off sites as well as team building and employee appreciation events

Montvale, Nj

• Handle all inbound customer inquiries in the Customer Assistance Center including but not limited to: Products and Services, Recalls, Service Campaigns, Product Liability, Sales and Technical literature • Provide immediate and professional assistance to all incoming and outbound calls by determining the correct and expeditious course of action• Interact with dealer personnel in order to resolve customer concerns• Create customer loyalty and promote customer retention - Communicate the value of customer loyalty to all internal/external groups by winning customer trust and driving business to the dealerships.• Assist in training new employees and host guests with position overview and customer handling procedures