Michelle R. Email & Phone Number

Boston, Ma, Us

Greater Boston Area

Executive level responsibilities within a 5 star environment in property ranked #1 in service for all North American Four Seasons Hotels. Responsible for revenue performance in primary American market for this world class luxury brand. Oversee all aspects of Marketing, Advertising, Public Relations and Direct Sales. Responsible for all promotional events, recruitment and training for sales and PR team. Direct liaison with ownership and corporate management team on all aspects of financial performance.Four Seasons Pinnacle Awards:Marketing Hotel of the Year - 2007PR/Social Media Best in Class - 2014People's Choice - 2014Sales Team of the Year - 2019

Boston, Ma

Senior Department leader within 5 Star, 5 Diamond luxury hotel with oversight of all rooms business segments. Direct reporting for 10 Sales Executives with revenue goals of over $18m annually. Responsible for business planning, goal development, recruitment, training and deployment of team in addition to forecasting, revenue management contributions, technology implementation and measurement of revenue productivity. Contribute to Public Relations and social media initiatives as they overlap with new business development.

Cambridge, Ma

Also known as and University Park Hotel @ MIT. Responsible for revenues in newly opened property within boutique collection of Hilton properties. Prepared all budgets, marketing plans, direct sales efforts and public relations initiatives for property during transition from 3 Diamond to 4 Diamond quality. Spearheaded cluster sales effort for regional blitz with 10 other Hilton properties. Significant overlap with Revenue Management discipline.

Chapel Hill, Nc

Director of Sales for high profile 4 Diamond historic property owned by the University of North Carolina at Chapel Hill and managed by Hilton Hotels. Responsible for business development planning for all segments along with associated goals and production measurement. Assisted with opening of affiliated Paul Rizzo Conference Center at Kenan Flagler School of Business. Active in local community associations including the Chapel Hill Chamber of Commerce and MPI. Identified as high performer and honored with Hilton's prestigious Leadership Academy appointment in 2001.

Chapel Hill, Nc

Director of Catering Sales - responsible for high volume catering department with over 300 social events per year in landmark property. Oversight of conference services department with emphasis on content-intensive academic meetings. Responsible for all marketing plans and new business development initiatives during 8 year period which included the full closure and repositioning of property in market after $16 million full property refurbishment. Increased banquet revenues by 70% over 8 year period through increased average check, increased volume and development of off premise catering business. Task force assignments at 4 Diamond Roanoke Hotel and Conference Center and Doubletree Airport Property in Irving, TX. Founding member of Triangle Chapter of NACE.