Michelle R.

Michelle R. Email and Phone Number

Commercial Director @ Four Seasons Hotel Boston
Boston, MA, US
Michelle R.'s Location
Boston, Massachusetts, United States, United States
About Michelle R.

Proven sales and marketing leader with over 20 years of hospitality experience with specialties in catering, group sales and marketing leadership. Oversight of Sales, Catering, Advertising, Public Relations, Revenue Management and Reservations disciplines. Current responsibilities include direction of sales team in 5 star luxury segment and the budgeting/goal setting responsibilities associated. In addition to recruitment and ongoing sales training, have handled direct sales responsibility for international territory and key accounts. Earned President's Club distinction 3 times for individual sales performance.Serve as mentor and classroom trainer for Four Seasons with focus on Business Etiquette, Effective Communication and Negotiation Skills. Previous Director of Sales and Marketing roles in 4 Diamond independently branded property environments in North Carolina and Cambridge, MA where responsibilities included a brand re-launch, advertising and public relations and the sales effort for group, transient and catering sales. Specialties: Contract negotiation, Brand management, Direct Sales. Excellent understanding of yield management techniques, digital marketing, SEM, SEO, content marketing and sales administration. Over 10 years of catering/event planning experience prior to executive property role.

Michelle R.'s Current Company Details
Four Seasons Hotel Boston

Four Seasons Hotel Boston

View
Commercial Director
Boston, MA, US
Website:
fourseasons.com
Employees:
20358
Michelle R. Work Experience Details
  • Four Seasons Hotel Boston
    Commercial Director
    Four Seasons Hotel Boston
    Boston, Ma, Us
  • Four Seasons Hotels And Resorts
    Director Of Marketing
    Four Seasons Hotels And Resorts Oct 2012 - Present
    Greater Boston Area
    Executive level responsibilities within a 5 star environment in property ranked #1 in service for all North American Four Seasons Hotels. Responsible for revenue performance in primary American market for this world class luxury brand. Oversee all aspects of Marketing, Advertising, Public Relations and Direct Sales. Responsible for all promotional events, recruitment and training for sales and PR team. Direct liaison with ownership and corporate management team on all aspects of financial performance.Four Seasons Pinnacle Awards:Marketing Hotel of the Year - 2007PR/Social Media Best in Class - 2014People's Choice - 2014Sales Team of the Year - 2019
  • Four Seasons Hotel Boston
    Director Of Sales
    Four Seasons Hotel Boston Nov 2003 - Oct 2012
    Boston, Ma
    Senior Department leader within 5 Star, 5 Diamond luxury hotel with oversight of all rooms business segments. Direct reporting for 10 Sales Executives with revenue goals of over $18m annually. Responsible for business planning, goal development, recruitment, training and deployment of team in addition to forecasting, revenue management contributions, technology implementation and measurement of revenue productivity. Contribute to Public Relations and social media initiatives as they overlap with new business development.
  • Hilton
    Director Of Sales And Marketing, Hotel @ Mit (Now Le Meridien)
    Hilton Apr 2002 - Nov 2003
    Cambridge, Ma
    Also known as and University Park Hotel @ MIT. Responsible for revenues in newly opened property within boutique collection of Hilton properties. Prepared all budgets, marketing plans, direct sales efforts and public relations initiatives for property during transition from 3 Diamond to 4 Diamond quality. Spearheaded cluster sales effort for regional blitz with 10 other Hilton properties. Significant overlap with Revenue Management discipline.
  • The Carolina Inn
    Director Of Sales Hilton Hotels
    The Carolina Inn Nov 1999 - 2002
    Chapel Hill, Nc
    Director of Sales for high profile 4 Diamond historic property owned by the University of North Carolina at Chapel Hill and managed by Hilton Hotels. Responsible for business development planning for all segments along with associated goals and production measurement. Assisted with opening of affiliated Paul Rizzo Conference Center at Kenan Flagler School of Business. Active in local community associations including the Chapel Hill Chamber of Commerce and MPI. Identified as high performer and honored with Hilton's prestigious Leadership Academy appointment in 2001.
  • The Carolina Inn
    Director Of Catering
    The Carolina Inn Apr 1993 - Feb 2001
    Chapel Hill, Nc
    Director of Catering Sales - responsible for high volume catering department with over 300 social events per year in landmark property. Oversight of conference services department with emphasis on content-intensive academic meetings. Responsible for all marketing plans and new business development initiatives during 8 year period which included the full closure and repositioning of property in market after $16 million full property refurbishment. Increased banquet revenues by 70% over 8 year period through increased average check, increased volume and development of off premise catering business. Task force assignments at 4 Diamond Roanoke Hotel and Conference Center and Doubletree Airport Property in Irving, TX. Founding member of Triangle Chapter of NACE.

Michelle R. Education Details

Frequently Asked Questions about Michelle R.

What company does Michelle R. work for?

Michelle R. works for Four Seasons Hotel Boston

What is Michelle R.'s role at the current company?

Michelle R.'s current role is Commercial Director.

What schools did Michelle R. attend?

Michelle R. attended University Of North Carolina At Chapel Hill.

Who are Michelle R.'s colleagues?

Michelle R.'s colleagues are Guillermina Aguilar, Drake Recio, Branka Murray, Abdo Bouzar, Sabrina Priyatna, Juan Granados, Edgar Rodriguez.

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