Michelle R. Viray, Pmp Email & Phone Number

Michelle R. Viray, Pmp is a Program Manager, Lucid Motors at Lucid Motors. She possess expertise in telecommunications, voip, customer service, troubleshooting, project management and 45 more skills. Colleagues describe her as "I had the privilege of working with Michelle in Global Support Operations at 8x8 for almost 9 years. During that time, even when we weren't on the same team, we were in close proximity, and I had a a literal front row seat to her development and ascension through implementation support into the incredible program and project manager she is now. Michelle had a major impact on numerous critical initiatives in 8x8 Support such as QA, CSAT, NPS, enablement and training, process creation/improvement and documentation, and multiple BPO vendors' onboarding/offboarding/calibration/partnership (domestic and international). She is truly an amazing, PMP-certified operations professional with a deep understanding of customer service and support who exemplifies ownership, action, integrity, accountability, partnership, scalable strategy, empathy, and results, and would be as invaluable an asset to any team's operations and culture as she was at 8x8. I'd be more than happy to speak about her with anyone interested in knowing more.", "There are numerous words I would use to describe Michelle's traits in her position as Sr. Support Business Operations Manager and in her role as 8x8 Support's lone Project Manager: Dedicated, meticulous, thorough, collaborative, insightful, organized, adaptable, and invested. Every single word rings true, but there are so many intangible aspects to Michelle that made her an excellent member of my team. The comradery that she brings and the sheer energy she brings to help drive a team and a project to excel and complete their tasks, is seconded only by the ease at which she can take vague and broad goals and solidify them into successful targets. Her extensive experience with support processes, quality assurance, BPO management, technical training, and project management make her a valuable asset to any team that is looking to scale and grow. She has demonstrated over and over again her ability to carry multiple projects both large and long term as well as small enhancements. What is most impressive is beyond just managing a project, Michelle has always rolled up her sleeves to do whatever was needed to finish the job, Write test cases, document processes, perform UAT. She helps you plan the menu, test the recipes, and helps cook the food. Project powerhouse rolled up in one. It was an absolute pleasure to work with her and always a relief to know she was handling all the different facets of our most complicated projects. If you are looking for a passion team player with excellent skills and an aptitude to learn, Michelle is an excellent addition to any team that is looking for someone to start at a run.", and "Michelle brought her direct technical knowledge and experience to managing the Global Services projects we worked on together. She was exceptional at working with our stakeholders and gave confidence because of her ability to execute and deliver project goals. Michelle always showed a genuine interest and excitement about the project she managed for me. Throughout my time working with Michelle, she was professional and showed great skill and flair. I would happily have Michelle project manage any of the projects I was a sponsor of."

Listed skills include Telecommunications, Voip, Customer Service, Troubleshooting, and 46 others.