Michelle Sacra Email & Phone Number

Farmington Hills, Mi

Farmington Hills, Mi

Bingham Farms, Mi

Collaborated with inside sales representatives to review existing customer networks. Joined customer calls to discuss their network and any possible changes needed as well as product base for upgrades. Updated network diagrams and design documents. Reviewed internal systems to ensure customer network data accuracy, performed updates if necessary, and added any new information as required. Supported senior engineers with customer research and network information.

Bingham Farms, Mi

Verified sales orders for accuracy, including contracted rates, products, and services, specializing in large, complex multi-location projects. Entered and processed orders into various systems, including Salesforce. Conferred with engineering group to ensure quality of design, personal enrichment, and improved customer satisfaction as result of design excellence and accuracy. Supported sales teams with order process, paperwork, and systems questions. Collaborated with various internal groups to address order questions and secure status. Consistently achieved and exceeded monthly metrics. Assisted in the implementation of Salesforce enhancements and processes.

Bingham Farms, Mi

Designed sales and staffing reports for corporate executives (used companywide). Worked with corporate headquarters on various issues relating to sales, commissions, and staffing data. Verified commissions data for reporting. Served as office manager for 30-person sales office. Completed reports, including daily, weekly, monthly tracking of sales, rankings, and statistics.• Co-created and implemented recognition program.• Organized and managed all regional meetings.• Facilitated community connection events/projects.

Southfield, Mi

Created Excel spreadsheets to track and report sales. Issued credits. Resolved escalated customer issues. Designed Microsoft Access database to provide easier access to customer information.

Detroit, Mi

• Administration of warranty claims and returns and merchandise credits• Resolved “difficult” customer complaints• Shop labor accountingMajor accomplishments; Re-organized customer service department to provide a customer friendly attitude and computerized all warranty claims and returns.

Troy, Mi

Detroit, Mi