Michelle Sandholm Email & Phone Number

Humlebæk, Denmark, Dk

Accountable for partnering with all Coloplast Business Units in North America, one of Coloplast's most critical markets, delivering IT solutions that align with business strategy and leveraging the services and standards provided by Global IT.

St. Paul, Mn, Us

Accountable for excellence in global operations and support of enterprise data platforms including incident reduction, expense reduction, process efficiency, portfolio management and value delivery.• Drove excellence in service and support, providing thought leadership to a team of 15 on- and off-shore data analysts. Reduced incoming incidents 60% in 8 months through effective problem management.• Acted as an advocate for business stakeholders ensuring the IT organization was aware of key business priorities and needs. Completed unplanned, undocumented year-end activities enabling critical business reporting.• Led initiatives for the chief data officer, facilitating discussions, decision making and solution development.• Developed and implemented a gating process that ensured key requirements and standards were adopted by all projects. Compliance to standards increased approximately 20% for projects passing through the gates.• Drove the reduction of operating expense by approximately 40% by correctly categorizing project costs as capital/expense. • Led annual planning activities.

St. Paul, Mn, Us

Accountable for global Master Data Management IT governance, technical platform management and project portfolio management and delivery.• Led a team of 6 employees, 19 on- and off-shore contract developers and 12 on- and off-shore support analysts in program delivery.• Implemented standards and processes (coding, design review, code review, etc.) to enable consistent delivery of technical capabilities.• Managed multi-million-dollar vendor contracts (product, consulting).• Implemented DevOps for source code management and continuous integration, delivery and deployment.• Managed agile and waterfall projects.

St. Paul, Mn, Us

Led product management activities including portfolio management, project delivery, governance, performance monitoring, reporting and support.• Partnered with supply chain senior leaders, business stakeholders and external partners, developing and driving direction for Ecolab’s global supply chain planning application.• Managed interdependencies and integration among multiple projects, teams, and stakeholders.• Led teams accountable for development and support.• Drove implementation of standards, audits and best practices for development and support.• Improved performance of the application by over 50% in the first year of management.

St. Paul, Mn, Us

Accountable for global, enterprise application support including, 1) global delivery; 2) management of 5 external partnerships and 120+ support associates across 5 countries; 3) Delivery of support for more than 130 applications and the administration of 7 packaged applications; 4) Management of a resourceful and dynamic team of employees accountable for engagement management, service level delivery support governance, processes, procedures, metrics, standards, and reporting.• Renegotiated multiple outsourced agreements resulting in over $5MM expense savings to Ecolab.• Implemented stringent service levels with financial credits for vendor non- or under-performance. Improved each vendor’s compliance by 5% - 30% over a 6-month period.• Modified processes and systems to standardize data for use in reporting.• Developed comprehensive management and performance reporting, eliminating 12 manually created reports.• Presented proposals and championed projects to upgrade enterprise tools thereby minimizing outages and delivering new features and functionality to Ecolab associates and customers.• Led numerous process improvement initiatives focused on accelerating issue resolution, automating manual activities, and improving service.• Completed LSS leadership and project sponsor training.• Implemented ITIL processes.

St. Paul, Mn, Us

Provided strategic and tactical guidance to a team of associates accountable for enterprise applications.• Partnered with multiple business units to elevate IT performance and delivery. • Presented proposals and championed projects to bring enterprise applications to supported versions.• Developed and implemented an application lifecycle management strategy to align business needs and vendor roadmaps.

Atlanta, Georgia, Us

Facilitated annual strategic planning activities. Created, facilitated, monitored, measured, and assessed organization-wide operational planning process. Partnered with other Assurant operating units and stakeholders to ensure alignment with strategic business objectives.• Led the organization through significant change in process and technology successfully leading and completing 7 organization-wide projects.• Designed Assurant’s portfolio, resource and time management processes and governance structure. Partnered with process owners to align the organization’s portfolio, project, change, release, and time management processes.

Atlanta, Georgia, Us

Influenced Assurant, Shared Business Services’ (SBS’) direction, offerings and service delivery models based on affiliate business needs. Marketed and sold SBS services including human resources technology, financial systems/processing and information technology hosting and consulting. Directed and facilitated SBS’ service development, service pricing and service level management efforts. Directed, coached and mentored service owners. • Increased my customer’s consumption of networking services from 30% to 75% within the first 9 months of hire.• Increased annual revenue by $1,300,000 within one year through the migration of two data centers to the SBS data center in Woodbury, MN, saving Assurant in excess of $4,000,000 per year.• Co-developed a catalog of services. Developed accompanying Service Level Agreements.• Implemented capacity banding for service delivery.

Bozeman, Montana, Us

Directed strategic planning and delivery efforts for a new vertical market including the positioning of products and services, the creation of a delivery infrastructure to support new clients and the successful rollout of a new ASP database marketing solution. Negotiated client contracts. Responsible for overall market P&L and client growth and satisfaction.• Performed independent market research, identifying the target market for an unexploited industry. Drove the sale of products and services to two major pharmaceutical manufacturers in the first year of operation resulting in bookings in excess of $7,000,000.• Surpassed forecasted revenue by 48% in the first year of operation within a new market.• Developed client relationships resulting in multiple new business referrals.• Contributed 32% of total annual revenues to operating division.

Drove product development for 3 of the company’s 7 commercially available products. Managed a team of development professionals charged with streamlining operations and implementing revenue-generating product enhancements.• Reengineered the process for converting new customers to the company’s applications. The new, automated solution reduced the company’s costs associated with conversions by 75%. The new process also accelerated revenue recognition by increasing the number of concurrent conversions that could be performed from 1 to 4. • Positioned the company with a substantial competitive advantage by integrating widely desired end user functionality while also contributing incremental licensing revenue of 15% annually.• Recommended / implemented a new model for performing application upgrades for clients. Using the new model, the company was able to charge for the services performed and realize additional revenue of approx $100,000 annually.

Computer Programming Certification, Computer Science

Education record