Michelle Scharf Email & Phone Number

Plano, Texas

Dallas/Fort Worth Area

Plano, Texas

Irving, TX

Manage a large team of processors who guide borrowers through the process of obtaining financing for homes in their new locations, while being relocated by their respective employers. Enthusiastically work directly with borrowers, realtors, relocation counselors, Client Relationship Managers, and Regional Territory Account Managers to establish.

Addison, Texas

• Managed an operations unit which handled foreclosure transactions in a presale environment, utilizing LPS. Selected by management to build and lead new bidding process for the entire platform after successfully.
• Oversee daily activities to ensure staff is in compliance with legal process of foreclosure and meeting required deadlines and quality standards of BAC, as well as the GSE’s, GNMA/VA and other private investors by.
• Develops and implements new processes/procedures to improve operating efficiency and to ensure timeliness and accuracy of workflow. Monitored daily MIS, administered team and individual training opportunities, and.
• Ensures that processes and procedures are compliant with guidelines and all efforts of recovery of erroneous curtailments are handled timely.
• Modifies existing procedures and analyzes and resolves non-routine and/or moderately complex operational problems often requiring research and involvement from other businesses and business partners.
• Outstanding ability to coach, lead, negotiate, and persuade in a matrixed organization in order to produce positive results to senior management and mentor exceptional employees.

Southfield, MI And Irving, TX

• Personally accountable for $600 million annual closings and trusted with signature authority up to $1.5 million. Selected by top management to build and lead high-profile Citibank North America and CitiGold process.
• Won Quality of… Show more Personally accountable for $600 million annual closings and trusted with signature authority up to $1.5 million. Selected by top management to build and lead high-profile Citibank North.
• Won Quality of Excellence Award and Champion Award for superior customer service (2001 and 2002). For example, developed and managed new loan-setup process that improved decision time by 36%.
• Achieved highest customer satisfaction levels (91%) in retail loan-origination channel during 2005. Exceeded targets for loan production and base processing unit cost by 10%.
• Led roll out of leading-edge technologies in 2007 and 2002: Recognized by management for exceptional support and mastery of new technologies, for example: conversion to paperless environment (2007) and upgrade of core.
• Improved quality-control processes that reduced risk and operational losses, for example: Called for Manager Self-Audits (MSAs) for entire channel, and reported results to audit department. Slashed quality control (QC).

Atlanta, GA

• Reported to Regional Operations Manager. Trusted with underwriting signature-authority to $1,500,000. Managed team of seven employees that included processors, underwriters, and Loan Consultants. Balanced pipeline.
• Won Circle of Excellence award in 1999 (one of 60 chosen among 3000 employees): Consistently achieved number one ranking—based on units and dollars funded—among… Show more Reported to Regional Operations Manager..
• Won Circle of Excellence award in 1999 (one of 60 chosen among 3000 employees): Consistently achieved number one ranking—based on units and dollars funded—among 11 branches in Greater Atlanta area.
• Underwrote and closed full pipeline of $10 million each month. Show less