Leading and developing a team of corporate trainers implementing new projects and high level innovative partners. Government projects, Learning and Development, Corporate Culture, Leadership and Specialty training

Govern vision and execution of employee trainings, internal services, and event planning operations, Lead over 50 direct reports in communications, vendor relations, and internal customer experience for employees globally within heavily matrixed organization. Own careful stewardship of expenditures, reporting analytics, and high-profile projects. Partner with finance, IT, facilities, real estate, legal, and logistics divisions to create and implement cohesive, multi-tiered and phased strategic plans that elevate customer experiences and contribute to profitability while reducing labor costs, confusion, and roadblocks. Provide executive advisement.Technical Expertise ► Operate as deeply trusted SME for training and process refinements. Guide removal of silos to improve process transparencyLabor Management Success ► Improved reporting and created true partnerships that facilitated buy-in, design, and digital tool rollout that replaced manual system – now providing click-through training libraryEvent Design & Execution ► Design and lead events, inclusive of communications strategy, signage, swag creation and procurement, catering, food trucks, large printing projects (manuals, banners, posters, etc.), marketing materials design, décor, space planning, and seating plansQoL Initiatives ► Organize and host quality of life initiatives that build and reinforce healthy, give-back culture such as blood drives, clean-up days for wheelchair-accessible amusement park, food bank collections, giving trees for families in need, holiday meals for homeless, etc.Program Development ► Informally survey executives and prospective training participants to understand and document preferred training and support style and then make adjustments on future sessionsLeadership ► Mentor and coach senior team members, educate direct reports on processes/next steps, and provide collaborative engagements across divisions to produce and coordinate dashboards and reports

Charged with management of 11 coaches and 11 assistants providing training and educational events for remote and collocated employees, managers, and executives working for more than 7,500 locations globally. Created learning management systems (LMS), training materials, and online/e-learning program schedules from ground up for participants with diverse backgrounds and abilities while staying within budget. Matched curriculum to each level and learning style and drove training best practices. Managed program marketing, orientation, and customer-service-style trainee support and advisement. Guided development of learning targets and follow-up surveys.Critical Facilitator for Global Merge ► Instrumental in smooth transition of major global acquisition for high-profile brands – The W Hotels, Sheratons, Ritz Carltons, and 30+ other hotel chains – leading integration of all 13 systems into one unified software across all users, requiring daily on-the-spot adjustments as new training module modifications were made. Transformed siloed, deeply tenured and change-resistant employees into thriving, cohesive culture that spiked morale. Reduced new-hire training time by 50% across 50,000 employees for YOY annual savings of $216MTrusted Leadership ► Known for even-keel temperament, executive-level communication skills, on-point diplomacy, professional and social ease, thoughtful problem solving, customer service expertise, and logistic, project, and event coordination abilitiesTraining Materials ► Oversaw design and review of content, layout, graphics, and organization of training tools such as quick-reference tip sheets and handoutsCommunication ► Managed and communicated milestones throughout training program lifecycle, proactively mitigated risks, and drove transparency to ensure any issues with modifications were resolved

Managed all aspects of administration and operations, including staff supervision, event planning and execution, logistics coordination, equipment inventory and maintenance, emergency preparedness and response, supervision of facilities, procurement, IT services, marketing, and vendor management. Led training sessions, maintained website and ecommerce store, governed subleases and tenant relations, booked domestic and international travel, and tracked revenue. Spearheaded customer relations, social media accounts, and PR engagements.Lessons Learned ► Used feedback sessions to capitalize on debriefing energy after each major event to ensure constant learning and refinement – owning all analytics reporting to drive development of trainings

Booked and supervised 150 large-scale projects per year – often shepherding 3 concurrent projects each week, working with largest contractor in the city, as well as general contractors (GCs), architects, interior designers, and other construction related personnel. Oversaw 11 direct reports, read and drafted AutoCAD blueprints, led jobsite prep and materials acclimation, and navigated inclement weather delays. Value engineered every project for greatest cost savings and to ensure budget alignment.