Michelle Spence Email & Phone Number

Deforest Wi

Madison

o Provide strategic management and tactical oversight for customer service in three business units that consists of 4 directs and 6 additional service representatives.o Responsible for the input and forecast support for 7 product brands that represent ($100M+) in annual sales.o Responsible for annual strategic planning and market research for US Minerals as well as strategic support for all North America.o Commercial lead for plant restructuring project, focusing on consolidation… Show more o Provide strategic management and tactical oversight for customer service in three business units that consists of 4 directs and 6 additional service representatives.o Responsible for the input and forecast support for 7 product brands that represent ($100M+) in annual sales.o Responsible for annual strategic planning and market research for US Minerals as well as strategic support for all North America.o Commercial lead for plant restructuring project, focusing on consolidation and alignment of customer touch points across the United States.o Net Promoter Scorecard (NPS) North American Champion responsible for the implementation and facilitation of customer feedback and associated action plans for improvement for 4 North American business units.o Value Stream Excellence representative for US Minerals Customer Centric global program to identify and implement best practices across the globe Show less

o Implemented a Voice of Customer (VOC) process to gather feedback on product development. Rolled out formal process for implementation on a global level.o Developed and released press releases, employee announcements, customer and vendor announcements pertaining to confidential plant closures and additional business ventures.o General marketing collateral creation, advertising development and tradeshow support.o Training program facilitation for internal and external employees as… Show more o Implemented a Voice of Customer (VOC) process to gather feedback on product development. Rolled out formal process for implementation on a global level.o Developed and released press releases, employee announcements, customer and vendor announcements pertaining to confidential plant closures and additional business ventures.o General marketing collateral creation, advertising development and tradeshow support.o Training program facilitation for internal and external employees as well as product specific training programs for customers. o Branding compliance for product, tagging and shipping materials. Show less

Bachelor Of Arts (Ba), English Language And Literature/Letters

Undergraduate in Communications and English Literature. Emphasis on research and writing.

Communication And Media Studies

Activities and Societies: Dance Team, Big Brothers & Big Sisters, First Year Student Leaders Basic undergraduate courses in communication.