Michelle Starks Email & Phone Number

Greater Seattle Area

• Support the implementation team with data collection during the implementation process• Coordinate and compile the collection of vendor data, information sheets and Sub-Contract Agreements/End User License Agreements [EULA]• Perform data entry into system as needed• Provide user training to Client and Vendor users as needed• Ensure project documentation is updated and archived weekly and can be retrieved for audit, review, and legal purposes• Perform project administrative duties as needed• Act as liaison between Client and Vendors on requirement issues while maintaining the integrity of our Service Level Requirements• Act as point of contact for administrative systems issues between Client or Vendors and Corporate IT Team• Coordinate and ensure the timely delivery of reports to the client or vendors• Maintain the integrity of system data; ensure accuracy of reporting through Agile•1 technology• Collaborate with corporate billing to ensure the timely delivery of accurate billing by completing all tasks involved in the payroll process by the approved deadlines • Act as the point of contact between Agile•1 Corporate and vendors for any contractual, accounting or payment inquiries• Use and maintain the Client Support call-tracking database in a technically proficient manner by recording all calls thoroughly and completely• Make use of information contained in the call tracking system to build problem resolution skills and to maximize the quality of support and the timeliness with which it is provided to customers

Bellevue, Wa

• Scheduled project meetings, resolved calendar conflicts, coordinated agendas and made all meeting arrangements • Worked with project team to understand and track all work, task and project assignments • Assisted Project Managers in developing documentation and maintain document repository • Tracked, distributed and escalated incoming project team communications, as needed• Monitored and modified project schedule as assigned• Assisted project team in strategic meetings and created meeting notes• Developed and published communications to project stakeholders as assigned • Developed and reviewed project status and reports

Redmond, Wa

• Developed and evaluated statements of work and assisted with RFPs• Managed resource on and off boarding • Assisted in development of work breakdown structure, project schedule, resource-allocation and task assignment• Conducted monthly meetings with client Managers and VMC resources to investigate opportunities and ensure project is on task• Monitored and approved budget, purchase orders and invoices; analyzed actual costs against allocated budget• Compiled, analyzed and estimated projected costs• Oversaw procurement of equipment and materials• Worked with client Manager and/or Project stakeholders to identify discrepancies between forecasted and actual man-hours• Prepared and distributed regular project status reports• Created schedule and provided meeting agenda minutes

• Documented and updated staffing processes including as-is and to-be analysis• Project management lead in staffing process improvements• Co-led in staffing a 20 person project within one month• Improved Microsoft SharePoint to better reflect staffing processes and assist in reporting• Managed availability of 30+ resources; including tracking bench activities and role proposals• Tracked and resolved vendor candidate issues; escalate as necessary• Assisted Recruitment Lead in collecting status from Project Managers and mapped resources to open roles• Assisted with vendor management process and support• Conducted mock interviews with resources on the bench and provided resume review • Emailed and maintained templates for resource start and end mails to the account• Conducted data quality audits to ensure correct reporting• Cross trained to understand each team member’s role; provided coverage as needed

• Partnered closely with hiring managers and clients via recruiting teams• Posted requirements on job boards• Screened and reviewed resumes• Scheduled phone and on-site interviews with potential Consultants• Gathered post interview feedback from hiring manager and candidates• Performed reference and background checks• Negotiated hourly rates and salaries• Advised Consultants on policies and procedures to enhance employee relations• Administered Consultant information and maintained ISO compliance in Taleo database• Prepared and processed offer letters and other administrative duties as needed

• Managed the Summer Internship program; was the point of contact for ~30 interns• Organized presentations for college students visiting Real; acted as introductory speaker• Sourced resumes, scheduled interviews and hired interns • Attended Career Fairs to promote Real and recruit college graduates for open positions• Organized the New Hire Dinner for ~30 Campus Hires, SVPs, VPs and the CEO/Founder• Coordinated and maintained a schedule of all on and off University recruiting and Campus events• Administrative support for the Immigration program including record keeping and filing

• Scheduled candidate interviews, reserved conference rooms and sent interview confirmations• Prepared internal and external job postings; sourced for candidates utilizing Monster and additional avenues• Entered new requisitions into Applicant Tracking System (ATS)• Phone screened applicants for field positions• Prepared and extended offers; processed all field position new hire paperwork