Work with stakeholders to develop robust processes and solutions for the sales team. Assist team in Scaled Agile migration.

Consulting with Salesforce in the role of BSA - Post-Sales Help Channels integrated with Service Cloud functionality, third party tools, Community Cloud and AI.

Reviewed implementation of Salesforce, Financialforce and other 3rd party applications being used by the Finance team. Interviewed employees to identify what was working and pain points. Designed a plan to address solutions which would provide the most efficacy immediately and address long term goals. Technical lead on projects to integrate applications such as Concur, Mavenlink and Survey Monkey into Salesforce/Financialforce . Supported Salesforce users day to day concerns and enhancement requests.

Contracted to Hero Digital LLC. to administer their Salesforce and Financialforce system. Primarily supporting the Finance team. Reviewed their current implementation and suggested improvements. Supported day to day issues and customizations.

Salesforce Administrator with over 14 years experience and 20 years of CRM development. Most recently including the migration from two Customer Portals to 3 Customer Communities along with the implementation of FinancialForce. Supporting a Salesforce Unlimited environment made up of Sales Cloud, Service Cloud and Pardot, including 750 employees and over 2100 Customer Community users.By traveling to India and working with our development and QA teams I was able to standardize our product delivery schedules from weekly to every three months. Decreasing our patch deliveries by over 75%. Initiated a standard naming convention for all products. Implemented a content management project that allowed customer to obtain patch and technical documentation as needed from our customer portal. Designed and implemented our IVR call flows worldwide for the customer service organization. Administered VOIP phone system. Created an off cycle build process that allowed users to request builds out of cycle, and for management to monitor.

Provided onsite and remote training for customers. Worked with Beta customers to ensure their recommendations for product improvements and bugs were reviewed and implemented in core product line. Helped assist with go lives, and the customer transition to support by holding weekly conference calls.

Supported installation of new RFID meters for large electrical companies. Monitored daily EDI interchanges between Cellnet and the ISO.