Michelle Galante, Pmp, Csm Email & Phone Number

New York, Ny, Us

• Developed and implemented full lifecycle processes and SOPs for the Professional Services team, enhancing efficiency and customer satisfaction.• Led the PMO team in fostering project management skills and methodologies, resulting in improved project delivery and client engagement.• Acted as the main point of contact for large, high-profile client implementation projects, ensuring successful project management and client satisfaction.

Greater New York City Area

• Oversee entire development and marketing team while tactfully managing all resources• Develop, coordinate, and implement new features and logic based on user experience• Create business partnerships and strategic alliances to offer new marketing strategies, products and services• Maintain budgets and financial reports for accounting department • Collaborate and communicate across all departments to ensure project delivery • Analyze and develop reports and presentations for investors, legal teams, and partners• Create timelines, conduct test cases, and verify bug fixes with development team

Greater New York City Area

• Contributed to quarterly strategic planning, and ongoing tactical decisions with partner alliances • Made recommendations for future marketing effectiveness enhancements • Analyzed multiple marketing projects and used the results to improve conversion rations

Southampton, Ny

• Overall management and strategic direction of a branch, with an emphasis on management of customer service, maximizing profitability, human resource management, fleet management and sales and marketing performance• Established business and operational strategy for the three branches in the Long Island region• Trained and developed employees at every level with strong communication and interpersonal skills• Reviewed per unit analysis and other financial reports to highlight areas for improvements in revenue, fleet growth, and cost reduction

Bs, Criminology, Business Law, Business Administration

Activities and Societies: Alpha Kappa Delta Honor Society, Volunteer at local organizations

Bs