Michelle Torguson, Fmp Email & Phone Number

Chicago, Illinois, Us

Bloomington, Mn, Us

Bloomington, Mn, Us

Balance the needs of the clinical staff, develop employees and ensure the delivery of a world class experience to the patient, while effectively managing daily operations. Develop, maintain and improve operations for a state-of-the-art Center Manage the entire team including medical, administrative and sales members Create a world class patient experience and a great place to work Schedule and assign employees based on business need Maintain efficient operations standards while ensuring the center is providing outstanding patient care Keep management informed by reviewing and analyzing reports, summarizing information and identifying trends Manage financial objectives by maintaining efficient operations; manage expenditures; recognize and analyze variances; initiate corrective actions.

Manage the complex operation of hotel front office, reservations, guest services, spa & salon, housekeeping and pool daily.Oversee all operations of over 200 employees

Assisted the Executive Housekeeper with the daily operations after opening and preparations for the opening of the casino and hotel.

Manage the complex operation of hotel front office, reservations, guest services, spa & salon, housekeeping and pool daily operations to include:Oversee all operations of over 200 employeesSet and ensure all departments adhere to budgetIncreased occupancy to 97%, up 8% from 2008, while available rooms in the market grew 4%Increased average paying rate by $8Biloxi/Gulfport market RevPAR was -14.3; 2009 over 2008, Hard Rock Biloxi RevPAR was up $7 in 2009Overall hotel revenue up 177K in 2009Approve and determine all sales groups Maintain and control all room and block inventoryBill all conventions, groups and internet channels on a bi-monthly basisPay and maintain Travel Agent commission on a monthly basisHandle guest complaints to promote and maintain excellent customer servicesRecruit, hire, train and discipline employees according to company and department policiesPrepare bi-monthly payrollWork closely with all departments to ensure excellent customer service to all guests

Managed the daily operations of a major furniture store, duties included:Manage all operations of show room and warehouseSupervised the training and development of twenty five employeesPlanned and organized daily promotional eventsPrepare financial reportsDeveloped marketing strategies to increase companies revenue Prepare monthly facility reports, identifying problem areas and offer solutionsPromote equal opportunity

Served as liaison between the community and government offices in order to assist victims of Hurricane Katrina. Provide crisis counseling to individuals by canvassing neighborhoods in disaster areaServe as a liaison between survivor family members and service agentsIdentify special needs population and survivors with symptoms of severe nature and refer them to the appropriate agenciesCompiling data regarding contacts with survivors and submit on weekly basisProvide psychological first aid, educational services and referrals to victims of Hurricane Katrina

Assisted the Executive Director with the daily operations and preparations for the opening of the casino Conducted daily inventory and order all merchandise required for housekeeping Interviewing and hiring of all pre and opening employeesDeveloped training for all casino and hotel housekeeping employeesPrepare both hotel and casino for opening

Us

Managed the complex operation of a hotel front office, daily operations include:Oversee all operations of Front Desk, Concierge, Package and PBX employeesMaintain and control all room and block inventoryBill all conventions, groups and internet channels on a bi-monthly basisPay and maintain Travel Agent commission on a monthly basisHandle guest complaints to promote and maintain excellent customer servicesRecruit, hire, train and discipline employees according to company and department policiesAppointed the Department trainer on LMS computer systemWork closely with all departments to ensure excellent customer service to all guestsAssisted in opening; Assumed the responsibilities of operations of Front Services Department, including: valet, bell, transportation and limoContribute in maintaining property for AAA Four Diamond Award Participated in opening a centralized reservation call center for Pinnacle Entertainment

Bachelor, Elective Studies; Geography; Travel And Tourism

Bachelor'S Degree