Michelle Victor Email & Phone Number

San Francisco, CA, US

San Francisco, California, US

• Design and configure a completely automated onboarding and offboarding process using Okta Workflows and various supported APIs.
• Serve as primary point of contact and owner of Okta instance: providing Tier-3 support, implementing applications, performing root cause analysis and performing general troubleshooting.
• Propose, research and implement a cost-effective Slack based helpdesk solution that both integrated with our custom Slack bot and replaced our unused ticketing system.
• Optimize zero-touch deployment by envisioning and deploying robust configuration profiles, core software packages, and custom bash scripts.
• Key-stakeholder in various company projects, including: office moves, office closures, and highly confidential HR projects, often times, coordinating and managing outside vendors.

Seattle, WA, US

• Manage all IT responsibilities for remote site launch, including: vendor coordination for WIB configuration and testing, AV equipment quote and set up, and IT equipment quotes and setup.
• Work with Corporate Integrations team to be the IT point of contact for the Elemental integration into Amazon corporate systems. Responsible primarily as liaison between Amazon Corporate Integrations team and the.
• One of ten Mac Subject Matter Experts (SME) across Global IT, chosen to handle all Mac escalations, beta testing and solution implementation.
• Envision, create and implement a Digital Signage solution to provide our customers with current and relevant daily information synced across 6 sites in San Francisco and has been adopted and utilized in various regions.
• Lead initiative to unite all Women in Global IT through organizing global outreach programs and lunch and learns, building out a robust wiki and leading global meetings.

Mountain View, CA, US

• Preformed complete rebuild of JSS server (including mySQL, Apache and Tomcat servers) to properly manage Macintosh environment. Integrate LDAP server with JSS.
• Compare and propose back up solutions to executive team, then implement and deploy cloud instance of Code42.
• Build Active Directory and DHCP server including, installation of Windows Server 2012R2, building farm, importing accounts from Google doc, organizing users in groups.
• Build a fully functional Netboot Server, through Server app, Auto DMG, and NetInstall. Use Casper Admin to build custom Netboot Images for departments

Freelance contributor to Huffington Post, Inc, Slate.(See below for notable publications)

Palo Alto, California, US

• Manage Open Directory servers. Administer workgroups via Apple server utilities (Workgroup Manager).
• Manage HP printing system using HP JetAdmin tools and web portal. Configure and deploy printer profiles. Troubleshoot printing environment as required.
• Administer local Shoretel VoIP system. Utilize Shoreware Director to manage user profiles, and configure routing options. Communicate with VoIP system manager, and ensure user satisfaction.
• Create Equipment usage reports, and make recommendations to administration team regarding current status of technology inventory, and project future solvency.
• Provide tier 1 network support to LAN technician. Provide client information such as DNS, VLAN, and DHCP. Participate in troubleshooting process, and resolve issues as they arise.

• Primary help desk support technician for startup of 70+ people, responsible for all maintaining and troubleshooting all onsite technology, including: assets management, mass imaging, AV support, purchasing of.
• Responsible for all home IT, including procurement of hardware and installation. Role required on-call travel and support.

San Jose, CA, US

• Designed the planning, building, upgrading, and maintenance of Citrix and VMware servers, including software licensing, hardware equipment, systems troubleshooting an problem resolution. Virtual desktop and remote.
• Exchange mail administration, file and printing systems management, on Windows 2008R2 Server, including Active Directory.
• Respond to Help Desk requests from all levels of staff and management to maintain reliable computer systems in all 7 sites. Responsible for new employee onboard configuration for computers with network and e-mail.

B.A., Speech Communication Studies Emphasis In Communication Education And Journalism

Associate Of Arts - Aa, Hawaiian Studies

High School Diploma