Michelle Webb Email & Phone Number

Regional Municipality Of Durham, Ontario, Canada

• Maintain, organize and create confidential client files for Ontario Works and Family Support, ensuring accuracy and completeness across multiple systems, including SAMS, SALI, and Versatile. • Process and analyze a variety of reports, cross-referencing data to support effective service delivery.• Conduct annual purge activities including preparation of files for shipping, storage and destruction.• Serve exceptional frontline / in-person client services, directly interacting with vulnerable clients to address their needs and provide them with accurate information about community resources while representing Durham Region's positive commitment to service excellence.• Efficiently manage internal and external file transfer requests and provided timely distribution of information received electronically, by courier, mail and e-mail.• Guided students with developmental disabilities in developing both hard and soft employment skills, providing personalized feedback and support to foster their integration into the workplace and contributing to their readiness for employment post-graduation.• Develop and maintain a strong relationship with various departments, ensuring seamless communication, collaboration and support.

• Provide design and photography services to a diverse clientele, delivering high-quality visuals that meet specific project requirements. My work ranges from corporate branding to event photography, with a focus on creativity and client satisfaction.• Manage all aspects of client projects, from initial consultation and concept development to final delivery. Ability to meet tight deadlines while maintaining quality standards earned me repeat business and positive referrals.

• Created and grew CBNH’s social media presence, creating compelling storytelling content that resonated with our audience. • Developed all marketing collateral—both print and digital—including posters, banners, and social media posts, ensuring consistent branding and messaging.• Worked closely with local organizations and stakeholders to drive awareness and support for CBNH’s initiatives in strengthening community ties and greater public involvement through our events and campaigns.• Assisted and lead in planning, promotion, and marketing materials for the 2019 Free Family Fun Day event which aimed to enhance community engagement and increasing visibility for CBNH’s mission. This event fostered connections between community members, city officials, and local organizations, and raised critical funds to combat homelessness and addiction in Oshawa.

• Conceptualized, developed, and executed marketing campaigns that included print, web, and multimedia collateral, including the accurate creation of a weekly four-page flyer, which played a key role in driving sales and customer engagement.• Assisted in the redesign and modernization of Vandermeer Nursery’s website, improving user experience and ensuring the site reflected the company’s brand identity. This project involved close coordination with web developers and stakeholders to meet business objectives.• Coordinated special projects such as featured segment on Rogers TV "Make it Yourself with Sandi Grant" to showcase creative gardening projects, ensuring all promotional materials, including social media and video content were consistent with Vandermeer Nursey's brand identity• Effectively use Content Marketing Systems and all Social Media Platforms and trends.• Managed bookkeeping duties, scheduled meetings, and maintained open lines of communication with clients, team members and departments within the company. • Professionally handled inquiries and provide accurate information contributed to the company’s customer satisfaction.

Regional Municipality Of Durham Headquarters

• Played a key role in the development and implementation of Durham Region’s first Region-wide event, “Durham Festival,” in 2015. Responsibilities included assisting with event logistics, creating graphic design components, coordinating with vendors, and supporting marketing efforts to ensure the event’s success.• Assisted in the creation, development, and distribution of marketing and promotional materials, such as blogs, social media posts, brochures, publications, and newsletters. These contributions helped raise awareness and support for Durham Region’s economic development initiatives, vision and mission to be a united group of vibrant and diverse communities.• Positively represented Durham Region in building and maintaining relationships with tourism stakeholders, including local businesses, Durham Tourism, and Central Counties. These efforts strengthened partnerships and enhanced the Region’s tourism appeal of the celebration of culture and creativity.

• Created media materials for five distinct Fall/Winter campaigns, including leisure guides, digital content, print ads, and social media posts. My creative input ensured the campaigns were visually appealing and effectively communicated key messages while meeting Oshawa's Accessibility Design Standards.• Led the design and execution of all visual components for the Woodland Disco event, hosted at Durham Festival in 2015. This project involved conceptualizing themes, coordinating with event organizers, and producing high-quality materials that contributed to the event’s success.

Port Perry, Ontario, Canada

• Reviewed, organized, and classified files to ensure they were complete and accurately maintained. Organizational skills contributed to an efficient filing system that improved overall office operations.• Managed the inventory of file materials, ensuring proper storage and accessibility, supporting the smooth functioning of daily office activities.• Received and registered invoices, forms, records, and surveys, preparing them for data entry. My attention to detail ensured the accuracy and completeness of data, supporting informed decision-making.

Program Certificate, Service Excellence

• Developed key skills in effective communication, conflict resolution, and maintaining professionalism in the public sector. Focused.

Certificate, Dietary Aide, Honour Roll Status

• Developed skills and knowledge on nutrition therapy principles, special diets, and nutrition support for conditions like diabetes, heart.

Advanced Diploma, Advertising And Marketing Communications Management, Honour Roll Status

• Gained knowledge of advertising industry structure and interaction between agencies, media and advertisers. • Learned to assess, analyze.

Certificate, Theology/Theological Studies, Honour Roll Status

Activities and Societies: Dominican Republic Mission's Trip• Developed self-awareness, critical thinking skills and a servant heart..