Michelle Williams Email & Phone Number

Outpatient Clinic Manager for Diabetes Center and Outpatient Nutrition. Quality Program Coordinator for ADA Center of Excellence. Coordinator of The Joint Commission Advanced Inpatient Diabetes Care program.

Kansas City Metropolitan Area

Taught outpatient diabetes and self-management to Type 1, Type 2, and Gestational diabetes patients. Manage patients in monitoring blood glucose and Hemoglobin A1c. Establish goals for management of diabetes in collaboration with patient through motivational interviewing. Performed telehealth and clinical telephone visits with patients. Create care plans and evaluate goals at clinical visits. Work with RN Coordinators and Pharmacist to assist with prior authorizations of medications and continuous glucose monitors (CGM) with correct ICD-10 and CPT codes.

Overland Park, Kansas

Taught outpatient diabetes and self-management to Type 1, Type 2, and Gestational diabetes patients. Managed patients in monitoring blood glucose, Hemoglobin A1c, utilizing continuous glucose monitor (CGM). Assessed and calculated initial insulin dosage, adjusted insulin and oral diabetes medication in collaboration with physicians. Chart review for prior authorizations with commercial insurance, Medicare, and Medicaid.• Improved blood glucose control and lowered A1c for adult patients by educating on ways to decrease blood glucose levels.• Created action plan for pediatric patients for care at school, preventing complications of severe hypoglycemia or hyperglycemia through improved communication with school nurses.• Planned and completed prior authorizations and clinical management, reducing cost of medication and services to patients.

Overland Park

Provided phone triage for multispecialty clinic (neurology, cardiology, endocrinology, diabetes, and gastroenterology). Organized follow-up care after appointments. Completed chart review for prior authorizations and assist with writing letters of medical necessity for medications, outpatient procedures, and Durable Medical Equipment (DME) services. Provided in-home education services to support long-term management of health conditions including injection training to patients and families. • Planned and completed prior authorizations and clinical management for multispecialty clinic, reducing cost of medication and services to patients.• Collaborated with practice billing specialist to identify correct CPT and ICD-10 code for in office visits and procedures.

Overland Park, Ks

Conducted phone triage for pediatric intractable epilepsy population, including patients on Ketogenic Diet and implanted with Vagus Nerve Stimulator device. Developed seizure management education and medical management of medications via coordination with providers. Interfaced with Information Technology (IT) in formulation of electronic seizure action plan, updated documentation of Vagus Nerve Stimulator (VNS) and creation of Power Plan of documentation.• Led program implementation of Cerner EHR updates, improving documentation and patient satisfaction.• Developed seizure action plan to be used in school setting to provide continuity of care.• Published in peer-reviewed journal: study explored efficacy of Ketogenic Diet in Intractable Epileptic Spasm.

Overland Park, Kansas, United States

Provided phone triage for pediatric primary care population. Collaborated with lactation consultant and newborn team with routine newborn visits. Delivered support, advice, and consult by phone for patients and families. Determined type of care needed and referred patients to appropriate healthcare providers.• Improved customer service with timely assessment of patient conditions.

Kansas City, Missouri

Charged with nursing management of neonates, post-operative surgery, and infectious disease patients. Assessed and reported changes in patient conditions to medical team. Partnered with interdisciplinary team consisting of physicians, residents, dietitians, and social workers to manage care of patients. Educated patients regarding medications, disease state management, and health management.• Represented nursing team at hospital meetings as Unit Council Committee Member, improving patient nursing care during shift changes.

Bachelor Of Science, Nursing

Associate, Nursing