Michelle W. Email & Phone Number

Dallas, Texas, US

• Manages large teams of professionals on-site, as well as pre and postproduction, with a specialty in digital services, including capture, virtual/hybrid environments, audience response systems, digital signs, and.
• Successfully executes large scale digital projects from conception to completion for clients such as American Heart & Stroke Association, American Urological Association and Anita Borg.
• Collaborates with internal and external stakeholders to define a scope of work and secure the required resources. Maintains timeframes and budgets in relation to equipment, transportation, and labor.
• Responsible for overall project governance, including ensuring compliance to industry and government regulations.
• Works with local Teamsters and IATSE union stewards to successfully execute onsite. In non-union city, oversees call time and travel for technicians.

Dallas, Texas, US

• Early adoption of hybrid and virtual conference execution. Quickly adapted to client needs as the pandemic ensued, including organization and support for livestream, capture, remote presentation via Zoom for Business.
• Used PTZ cameras and freeware such as OBS and Wirecast to capture live events remotely and supported the stream through platforms like IBM and Vimeo to client site.
• Remotely edited captured recordings, formatted as necessary and uploaded to client site to provide On Demand support for attendees with a 24 hour turn around.

Dallas, Texas, US

• Provided technical support for hardware/software configurations and applications.
• Managed new PC imaging, user profile setup, and deployment to user locations within the site.
• Inventoried new and existing equipment, organized removal of old equipment, supervised the salvage of devices and wiped units in preparation for auction or disposal.
• Facilitated large-scale Jamf Pro asset migration project, upgrading fleet OS from High Sierra to Mojave, enrolling the device in JamfCloud to allow remote management, as well as testing for Keynote and Playback Pro.

• Reviews the report on sales and builds adjustment to ensure that they are aligned with the budget; Analyze forecasts, expenditures, and actual financial gain.
• Manages changes to the project scope, project schedule and project costs using appropriate verification techniques; Establishes and maintains relationships with third parties/vendors.
• Carries out plans for promoting production, sales, and budgeting for the business.
• Maintains business bank accounts, payment processing, accounts payable and accounts receivable.
• Manages our website, CRM and advertising accounts using G Suite for Business; implements security controls to ensure company data, including PII, is secure, uncompromised, and available.

Dallas, TX, US

• Developed and implemented a clearly defined and effective compliance program, including educating and training employees, conducting annual policy review, user access review, due diligence, and secure data deletion.
• Proactively audited processes, practices, and documents to identify potential weaknesses noncompliance. Monitored systems for potential incidents and responded to security alerts.
• Successfully lead team through SOC certification audit with no exceptions.
• Developed and prepared operations initiatives including conducting quarterly KPI reviews, reporting and resource packages, as well as the monthly business review.

• Managed website and creation of landing pages and subsequent updates including planning, process and policy development, monitoring of metrics and reporting for our joint venture.
• Collaborated with the sales team to develop investor presentations.
• Analyzed user site behavior, competitive offerings, and industry changes to produce regular reports to business team and other decision makers.
• Created and presented plans for projects in process development and integration into manufacturing.
• Lead a product development group in the design, engineering, manufacturing process development and quality management of our charging units.

Dallas-Fort Worth, Texas, US

• Provided support for employee online experience, proprietary learning management system, as well as developed and maintained comprehensive administrative processes that improved the efficiency of day-to-day operations.
• Aided in creation and implementation of curriculum, policy, and procedures.
• Coordinated and built New Hire Trainee work sequences. Investigated and served as a point of contact while Trainees were completing work trips.
• Issued qualifications for all FA initial, voluntary, and recurrent training as acting liaison with the FAA.

Dallas-Fort Worth, Texas, US

• Strong familiarity of crew scheduling procedures and union contracts. Experience negotiating and mediating.
• Excellent team player, being able to work independently or as part of a team without supervision.
• Adept at maintaining an exceptional rate of productivity, accuracy and efficiency.
• Competent in handling high-stress situations, problem solving and complaint resolution.
• Excellent communication and interpersonal skills; Positive and professional demeanor.
• Provides leadership by responding to a variety of emergency and non-emergency situations.