Michelle Wolfe Email & Phone Number

Auckland, New Zealand

 Manage and maintain a whole of organisational view of operational rostering to helpbuild and maintain effective practices to meet agreed strategic and operational priorities,outcomes and accountabilities. Lead by example - providing leadership, direction, mentoring and support to reports(including meaningful performance planning, management and member.

Auckland, New Zealand

• Forecasting accurately the anticipated call volume for emergency and non-emergency calls to NZ Police for service on a day-to-day basis in 15-minute intervals taking into account historical trends, seasonal variations.
• Provide information and recommendations to the National Management Team on which to base future staffing and budgeting needs.
• Manage the planning and development of a 24/7 roster for the Communication Centres based in Auckland, Wellington and Christchurch (just over 700 staff).
• Manage day-to-day variations arising in the roster as a result of unscheduled absences from duty, negotiated changes of duty, leave requirements or other operational requirements, ensuring policy is complied with.
• Identify real-time management issues and provide solutions to ensure no loss of service.
• Report to management on current and future issues that may impact on staffing or service level.

Auckland, New Zealand

• Supporting over 400 Resident Medical Officers and managing nine different 24-hour rosters with staff ranging from 4 to 36.
• Liaising with Clinical Directors and Senior Doctors to identify and resolve any performance issues.
• Receiving daily notification of unexpected absences and organising appropriate cover through the hiring of external Locums or suggesting internal movement to ensure critical areas are adequately staffed.
• Keeping Clinical Directors and Duty Managers informed of absences and changes throughout the day.
• Negotiating with Locum Doctors and Business Managers to obtain cover at a rate in line with the budget of each service.
• Co-ordinating leave for House Surgeons and Registrars.

Auckland

• Recruitment, management, motivation and evaluation of two staff members.
• Business planning to ensure the highest quality of service to all victims of crime, accident and emergency within the Auckland City District.
• Budget preparation and expenditure. Fundraising to obtain sufficient resources as well as maintaining a healthy capital.
• Planning and delivery of 46-hour induction courses for new volunteers each year.
• Recruitment, management, motivation & evaluation of 30-40 volunteers
• 24-hour support, supervision & debriefing to staff and volunteers.