With over 6 years of experience in the data and marketing industry, I joined Sotheby's, the world's premier destination for art and luxury, as a Senior Postsale Client Experience Coordinator in 2020. In this role, I ensure that our clients receive the highest level of service and satisfaction after they purchase or consign a luxury item from our auctions.I am bilingual in English and Cantonese, and I can also communicate in Chinese, which allows me to cater to a diverse and global clientele. I have strong skills in communication, problem-solving, negotiation, and project management, and I am passionate about delivering excellence and value to our clients. I have developed and maintained long-term relationships with key accounts, delivered customized reports and insights, and contributed to the growth and retention of our customer base. I am always eager to learn new things and explore new opportunities in the luxury auction field, where I can apply my expertise and interests. My goal is to create a positive and memorable postsale experience for our clients, and to support the mission and vision of Sotheby's.