• Actively contributed to the Unifier project by supporting finance integration efforts, ensuring seamless data flow and accuracy• Performed and executed the Trax upgrade test scenarios and bug fixes to provide the final signoff for the software upgrade• Managed daily integration between Trax and Servigistics, ensuring seamless inventory file exchange via IBM, and diligently monitored processes to uphold accuracy • Collaborated closely with vendors and SMEs to enhance the Air Canada for Business (ACB) platform, aligning solutions with business needs and regulatory requirements • Prioritized business requirements and ad-hoc tasks using Agile methodologies, ensuring timely delivery of high-quality results through tools like Jira, Confluence, and Salesforce• Supported annual planning cycles, setting achievable goals and prioritizing deliverables using Jira and Confluence• Investigated and resolved defects raised by QA, vendors, and customers, prioritizing swift resolutions and coordinating support actions with teams and vendors

• Developed Window 10 Operating Systems Image with Sysprep and configure Active Directory and Group Policy• Built Task Sequences, C2Tool Suites packages with the Business Requirements and troubleshooted any issues regarding deployments through SCCM with IBM Rational ClearQuest

• Developed and created Operating Systems Image, Task Sequences, C2Tool Suites packages and troubleshooted any issues regarding deployments• Collaborated with National Defence engineers to build ArcGIS Portal and Geospatial servers and performed end-to-end testing for versions and releases• Participated in the Land Command and Control System testing phase to prepare Integration and Test Reports for formal delivery to Department of National Defence• Developed and documented detailed analysis on formal Integration Test Plans and Procedures, including configuration descriptions, and expected outcomes, in accordance with the design documents• Performed and executed on formal Integration Test Procedures, and supported military OEM’s integration testing to confirm software development changes have been applied and satisfy requirements of the Department of the Army through operational, performance and regression testing

• Reviewed raw physician’s billing and payment data submitted by provinces for the NPDB to make sure there are no missing data and all information is generated under proper format• Ran the pre-processing program using SAS to obtain output reports to check there are no dramatically changes compared to previous quarters• Loaded pre-processed data into the NPDB system and ran the post-load program to review all data files are loaded properly which results in CIHI Physician team prepared the publications with correct physician data• Authored physician documents such as pre-processing guide, fee code guide and data loading guide to give new team members a better understanding• Wrote and executed SAS queries to reproduce publication reports to verify outputs are properly generated and calculated• Researched each province/territory’s service bulletins and fee schedules and kept them up-to-date in our SharePoint so when the data has big change compares to previous quarters, a physician team can do quick search in SharePoint to check that change is an expected results

• Led the documentation, testing, and validation of User Acceptance Testing (UAT) scenarios, Use Cases, and Validation Scenarios for the Supply Chain Management team, ensuring robust testing methodologies aligned with stringent aerospace industry standards• Facilitated client workshops and provided detailed software demonstrations to stakeholders, effectively communicating complex functionalities and delivering comprehensive supporting documentation• Authored integration test cases for new software releases, focusing on preventing integration issues and ensuring seamless functionality across multiple platforms• Analyzed and documented solutions for aerospace and defense software systems, leveraging expertise in PL/SQL, JIRA, and Salesforce to significantly reduce defect rates and improve operational efficiency• Maintained Canadian Security Clearance and traveled to client sites as required, fostering strong relationships and understanding of client needs within sensitive defense environments

• Evaluated students, graded tests and exams to provide feedbacks for better preparation in writing the Math Kangaroo Contest• Prepared the lecture materials including: homework, assignments and lecture notes for progressive learning experience

• Operated financial computer systems and produces cash flow reports • Made recommendations on how to resolve customer issues, took orders and facilitated returns, troubleshoot problems and answered complaints