Michelli Franco Email & Phone Number

Pharmaceutical industry executive, over +20 years developing projects for pharmacovigilance, medical information, clinical research and PX management, focusing on the customer journey and digital transformation.Consolidated experience in customer service management for medical information, leading end-to-end operations management, developing call analysis, diagnosing opportunities in medicines, processes and quality, acting with each local safety risk recommending actions for the entire minimization plan. Fomented important changes for digital customer care models, she works with Chatbot and WhatsApp, generating synergy between customer care and CRM strategies, working with communication, social networks, among other tools.Strong performance for results management, building controls that resulted in generation of inputs for decision making, budget and budget management.Member of the committee responsible for the COVID-19 vaccine in partnership with Oxford, leads negotiations with the partner for clinical research, analysis of the vaccine's efficacy, safety, data generation, reports and recommendations for next steps throughout the company, always in line with ANVISA regulations.360-degree view of the business, she has experience in process structuring, support and training, and risk management, reviewing contracts and conducting audits of national and international suppliers, with highlight to the Best in Class Audit Award - 2017.Strong ability in relationship with internal and external partners, she has direct leadership of ~20 people in the pursuit of the result with quality, protagonism and focus on the patient.Specialties:+ Pharmacovigilance+ SAC Management+ Medical Information+ Customer Journey+ Clinical research+ Project management+ Controls and diagnostics+ Team leadership