As Manager Customer Support responsible for the daily running business. With a team of 7 colleagues translating the needs of the customer/partners to the best optimal solution. Homologation, technical product support, inside sales, customer relations, logistics and securing quality.

Responsible for Customer Care team, existing out of Key-Account Specialists, Product Support Specialists, Tender & Quotation Specialists.

Responsible for a team (45 FTE) and jointly responsible for the whole floor.In addition, taking care of:- Traffic management and Service analyzes,- Training and coaching employees for achieving and monitoring AHT, NPS and sales targets,- Improve sales and KPI results,- QM management- Discuss employee progress,- Application for new employees,- Writing the FAQ and setting up the FAQ team,- Set up the inflow procedure.

Sales Value is a high–end channel partner of KPN and responsible for the sales of KPN EEN within the SMB market.Responsible for a significant growth of revenue by developing CVBI (Inside Sales and Acquisition department) with total of 18 FTE. Substantively managing and building a strong commercial sales team and department by setting up an Inside Sales team from the ground up and developing the existing acquisition team.- Drafting and executing a commercial sales plan,- Interviewing… Show more Sales Value is a high–end channel partner of KPN and responsible for the sales of KPN EEN within the SMB market.Responsible for a significant growth of revenue by developing CVBI (Inside Sales and Acquisition department) with total of 18 FTE. Substantively managing and building a strong commercial sales team and department by setting up an Inside Sales team from the ground up and developing the existing acquisition team.- Drafting and executing a commercial sales plan,- Interviewing and hiring,- Coaching and training a new future team coach, - Setting up different procedures and creating all needed documentation forms, - Supporting creating and setting up new business projects, - Setting up new outbound call projects, - Improving reports/reporting and CRM system, - Setting up different KPI’s, - Developing pipeline management,- Improving multiple conversions of the acquisition team, - Monthly management-team presentations, - Meetings and a quarterly presentation for the whole company. Show less

Based in Manchester (UK)Inside Sales / Channel Manager (06.2011 – 04.2012):Farming, hunting and relationship management of existing and new direct business customers as well as channel partners through whole EMEA. Setting up and developing of channel business. Closing deals of high-end storage solutions with partners in EMEA region.Based in Almere (NL)Channel Sales Team manager (04.2012- 10.2016):Responsible for the start-up and development of the channel sales… Show more Based in Manchester (UK)Inside Sales / Channel Manager (06.2011 – 04.2012):Farming, hunting and relationship management of existing and new direct business customers as well as channel partners through whole EMEA. Setting up and developing of channel business. Closing deals of high-end storage solutions with partners in EMEA region.Based in Almere (NL)Channel Sales Team manager (04.2012- 10.2016):Responsible for the start-up and development of the channel sales department in EMEA head office, based in Almere (the Netherlands).- Interviewing and training new colleagues in the Netherlands, Germany and France,- Drafting and executing a commercial sales plan,- Setting-up cold calling projects to develop specific verticals,- Providing marketing materials for the sales team, increase the quality of the team, developing pipeline management and setting up team- and management reporting. Show less

Niteworks Music was an independent national and international organisation and record label

Farming and account management for 90 customers within the SMB Benelux market. Responsible for all customer sales and service of the entire HP portfolio, sometimes in collaboration with various HP software partners.- Hunting for big projects and support these till complete installation,- Realizing a target of 680K p/Q, with growth to 765k p/Q,- Close cooperation with back-office based in Romania,- Writing BID-project reports for MT,- Close cooperation with product management… Show more Farming and account management for 90 customers within the SMB Benelux market. Responsible for all customer sales and service of the entire HP portfolio, sometimes in collaboration with various HP software partners.- Hunting for big projects and support these till complete installation,- Realizing a target of 680K p/Q, with growth to 765k p/Q,- Close cooperation with back-office based in Romania,- Writing BID-project reports for MT,- Close cooperation with product management and HP Business partners,- In addition, responsible for setting-up and rolling out an up-sell revenue recover plan for a notebook product line. Show less

Assignments: Tiscali (43 FTE), Zorg&Zekerheid (37 FTE), Robeco Direct (15 FTE), Unamic (64 FTE)- Managing the B2C service, and sales departments and improving retention,- Improving and coaching sales, service and retention calls,- Conducting applications,- Writing call scripts and USPs and KPIs,- Develop and improve reports.- Increase sales and revenue,- Providing sales, service and retention training

Accountmanager (06.2002 – 03-2003)Team Leader sales (03.2003 – 01.2004)- Co-responsible for setting up a brand new outbound sales department- Interviewing and hiring new employees,- Providing product training- Writing call scripts and drafting UPS’s- Creating and developing management reports.