Michole J. Email & Phone Number

Texas, United States

Guides comprehensive client success projects from inception to completion, focusing on enterprise account management and healthcare brand partnerships.Steer client success projects from inception to completion, overseeing $2M budgets, determining scope, and mitigating risks; consistently communicate with senior leadership, ensuring projects met.

New York, United States

New York, New York

Supervised and mentored a team of 10-12 Patient Experience Account Managers, leveraging patient feedback for strategic enhancement and guiding them in formulating strategies for growth, retention, and procedural improvement.Utilized comprehensive patient feedback from diverse sources such as satisfaction surveys, focus groups, and senior leadership.

Bethesda, Maryland

Central liaison overseeing day-to-day operations and managing communication between clients and internal teams; ensured deadlines and obligations were consistently met and innovated solutions for business enhancements and quick turnaround times.Enhanced operational efficacy by streamlining processes, proactively addressing technical issues, and.

Greater New York City Area

Drove nurse engagement initiatives, resulting in an 80% increase in clinical tool utilization. Initiated employee development programs and equipment enhancements, achieving a 15% reduction in equipment downtime and record improvements in issue retention. Swiftly addressed and resolved service recovery issues, preserving customer loyalty while adhering to.

Assisted high school and college youth from The Bronx and surrounding areas with opportunities to work in a professional healthcare environment. As part of the curriculum, Explainers were required to visit patients and their families and familiarize them with how to use the state-of-the-art technology that was available at their bedside.Conducted and.