Michelle T. Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Service NSW is a government executive agency within the Department of Customer Service that provides NSW residents and business a one-stop access to government services. The Digital Identity & Verifiable Credentials portfolio exists to deliver the key strategic initiative to make it easier for people to complete tasks like opening a bank account, buying a phone, starting a new job, proving your age, or enrolling to study by improving customers' experience of using their digital identity and… Show more Service NSW is a government executive agency within the Department of Customer Service that provides NSW residents and business a one-stop access to government services. The Digital Identity & Verifiable Credentials portfolio exists to deliver the key strategic initiative to make it easier for people to complete tasks like opening a bank account, buying a phone, starting a new job, proving your age, or enrolling to study by improving customers' experience of using their digital identity and credentials. I work with a talented team of Product leads and Engineers to design and deliver the issuer and verifier onboarding and management experience. Show less

Sydney, New South Wales, Australia

Driva is an Aussie fin-tech that uses thousands of lender data points to improve the availability of finance in the automotive industry for consumers or businesses looking to buy a car. As the Principal Product Designer, I am responsible for managing the design team and scaling the design and research practice across Product, Growth and Operations. I also lead the research and design for the Consumer, Partner and Agent experience. In just 8 months, I delivered 14 design projects end-to-end… Show more Driva is an Aussie fin-tech that uses thousands of lender data points to improve the availability of finance in the automotive industry for consumers or businesses looking to buy a car. As the Principal Product Designer, I am responsible for managing the design team and scaling the design and research practice across Product, Growth and Operations. I also lead the research and design for the Consumer, Partner and Agent experience. In just 8 months, I delivered 14 design projects end-to-end, notably - custom experience for operations Agents, quote redesign for Customers, referrer-led experience for Dealerships, and our upcoming integrated experience for a leading Australian insurance Partner. Show less

Sydney, New South Wales, Australia

My Telstra is Telstra's flagship app. I design the Shop experience within the app; helping customers upgrade their device, compare plans, explore products, accessories and add-ons, use their Telstra Plus points on a catalogue of rewards, and take-up personalised offers. Like my previous role as the E2E UX designer for Telstra Plus, there is a high level of cross-functional and cross-squad collaboration to ensure the Shop experience is seamless across our digital assets.

Sydney, New South Wales, Australia

As a core member of the UX Chapter's Research Capability I co-authored the qualitative research playbook and attend weekly guild sessions to provide guidance and support on research practice across the chapter.

Sydney, New South Wales, Australia

In 2018/2019, I was part of the team who designed Telstra Plus, the first point-based loyalty program from an Australian telco. I returned to lead the end-to-end user experience as the program grows and evolves. Key projects include: Telstra Plus partnerships launch, service add-on points-to-pay redemptions, tickets optimisation, tier benefits refresh, membership profile management and campaigns including - entertainment pre-sales, and instant win promotions.

Sydney, Australia

Niteco is a digital consultancy and development company with offices around the globe. I work with our specialist team of solutions architects, project managers, and developers; while managing the UX/UI design team, to deliver digital strategy and UX design to our partners and clients including Meat & Livestock Australia (MLA), Integrity Systems Company (ISC), Altius Group and Electrolux. Key projects include: MLA navigation uplift, ISC new website launch, Altius mobile optimisation, and… Show more Niteco is a digital consultancy and development company with offices around the globe. I work with our specialist team of solutions architects, project managers, and developers; while managing the UX/UI design team, to deliver digital strategy and UX design to our partners and clients including Meat & Livestock Australia (MLA), Integrity Systems Company (ISC), Altius Group and Electrolux. Key projects include: MLA navigation uplift, ISC new website launch, Altius mobile optimisation, and Electrolux digital transformation and e-commerce launch. Show less

Sydney, Australia

Telstra is Australia's leading network provider. I managed and moderated customer research and designed digital experiences across self-service platforms including: Telstra.com, the 24x7 app, and My Account. Key projects include: dashboard optimisation, biometric authentication, customer account authorisation, eBill, and Thanks tickets redesign. Designed the launch experience for Telstra's brand new points-based loyalty program, Telstra Plus, which is a key project within the T22 transformation… Show more Telstra is Australia's leading network provider. I managed and moderated customer research and designed digital experiences across self-service platforms including: Telstra.com, the 24x7 app, and My Account. Key projects include: dashboard optimisation, biometric authentication, customer account authorisation, eBill, and Thanks tickets redesign. Designed the launch experience for Telstra's brand new points-based loyalty program, Telstra Plus, which is a key project within the T22 transformation strategy. Show less

Sydney, Australia

A.M Society is an independent consultancy that specialises in product design strategy, proposition planning, and branding. I managed operations, new business development, and led strategic projects for clients such as: Phoenix Leisure Group, Verizon (with Huge Inc), the Australian Open, Rugby League World Cup, AFL, 7Travel, 7Digital.

Sydney, Australia

Seven West Media is Australia’s leading multi-platform media company. I managed the strategy team and led the research and commercial product strategy for Seven’s Partnerships division, which was responsible for designing and delivering creative media solutions for network platforms across broadcast and digital.

Sydney, Australia

Seven West Media is Australia’s leading multi-platform media company. I led project management and cross-platform strategy for the network's key programs including My Kitchen Rules & House Rules. In this role I developed and implemented the strategic design process for the Partnerships division.

Sydney, Australia

Seven West Media's RED division delivers strategic integration across the business. I designed cross-platform campaigns from brief to execution. Led research process, solutions design, implementation and stakeholder management.

Sydney, Australia

Fuse is a channel planning and strategy group within OMD focused on creating stronger, deeper and more meaningful consumer engagement. I developed branded-content and innovation campaigns from brief to execution. Project manager for McDonald’s and Johnson & Johnson.

Sydney, Australia

OMD is a media communications agency committed to delivering sharper insights, smarter ideas and stronger results. I delivered national media plans for McDonald’s Australia. Responsible for target analysis, planning, implementation, and evaluation of campaigns.

Sydney, Australia

Initiative is a full-service media planning and buying agency with a full suite of communications services. I delivered national media plans and campaign management for: Fairfax Digital, Emirates, Perpetual Investments, Sharp, and Travelex Australasia.

Bachelor Of Arts, Communication And Media Studies

User Experience Design Immersive

Digital Filmmaking Diploma