Mick Bourke Email & Phone Number

Newcastle, Nsw, Au

Newcastle, Nsw, Au

Newcastle, New South Wales, Australia

The Employee Experience (EX) Delivery Manager enables teams to work collaboratively, innovate, promote adaptability and flexibility to better deliver value, optimisation and overall experience to all our customers. We create a seamless customer experience at scale, by co-designing bespoke solutions within DCS and across all NSW Government. Our team develop and implement long-term strategies and solutions across DCS and NSW Government, helping teams deliver innovation solutions which have been truly co-designed in a timely and efficient manner.

A learning experience platform (LXP) is an AI-driven peer learning experience platform delivered using software as a service (SaaS). While a learning management system focuses on education, policy and compliance training to employees, an LXP flips the model to focus on employee needs.An LXP is an intuitive learning and development platform. LXPs help employees answer key business questions and provide them with opportunities for professional development. Learning experience platforms signal a shift away from the top-down, management-administered style of learning management systems and toward a more independent, autonomous and self-directed style of learning.

With a focus on improved safety, and the quality and continuity of patient care, the single Laboratory Information Management System (LIMS) initiative will provide a consistent experience for patients and clinicians, as well as improving data analytics and clinical decision support.To be developed in partnership with industry, the Single Digital Patient Record (SDPR) system, will provide holistic medical information at the point of care. The single platform will incorporate Patient Administration System (PAS), Electronic Medical Record (eMR) and Laboratory Information Management System (LIMS) capabilities.

Newcastle, Australia

I lead the co-design of cutting-edge digital health solutions that significantly contributed to our community, especially throughout the pandemic. By leveraging the Internet of Things (IoT), point-of-care medical devices, and artificial intelligence (AI), I developed innovative approaches to enhance patient care and streamline healthcare delivery. These solutions provided real-time data and insights, improving clinical decision-making and patient outcomes. My work ensured that our digital health initiatives were at the forefront of technology, delivering impactful and sustainable benefits to our community.

Newcastle

I am responsible for co-ordinating the technical aspects of statewide billing solutions for NSWHP, including complex application interfaces with Patient Administration Systems and Laboratory Information Systems. The role involves a wide range of activities including technical support and system management of the new billing solutions and databases, development and coordination of test scripts, ensuring pathology rules comply with pricing and costing policies, client requirements analysis, planning and coordination of UAT, report writing, process mapping, end user training, issue management and documentation.I am also responsible for establishing and developing flexible and powerful reporting tools, such as Data Warehouse Management; Dashboard Reporting (SSRS); Intergration Services (SSIS) and multidimensional models and cubes (SSAS).

Mascot

The role performs a wide range of activities including consultancy for client requirements analysis, process mapping, end user training, issue management, data migration and support throughout the implementation of various modules contained within the Authority Enterprise Resource Planning (ERP) application. The Authority product is a leading ERP product, tailored for Local Government in Australia and New Zealand. At present Civica has over 250 Local Government customers in Australia and New Zealand who require business consultancy services.

Lane Cove, Sydney

Tamworth, Nsw, Australia

The Business Analyst role within the Applications Development team, responsible for Council’s internal and external web services.

Masters In Management (Information Technology), Itil And Project Management

B Of Commerce, Management; Accounting And Finance For Management

Itil (Information Technology Information Infrastructure Library) Foundations V3

Process Mapping

Certificate Iv – Training And Assessment