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Mick Bourke Email & Phone Number
Employee Experience (EX) Delivery Manager
at
NSW Department of Customer Service
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✓ Verified Jun 2026
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Profile completeness 100%
Current company
Role
Employee Experience (EX) Delivery Manager
Location
Greater Newcastle Area, Australia, Australia
Who is Mick Bourke? Overview
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Quick answer
Mick Bourke is listed as Employee Experience (EX) Delivery Manager at NSW Department of Customer Service, based in Greater Newcastle Area, Australia, Australia. AeroLeads shows a matched LinkedIn profile for Mick Bourke.
Mick Bourke previously worked as Principal Product Owner - LXP at Nsw Department Of Customer Service and Senior Business Analyst (Fusion) at Nsw Health Pathology. Mick Bourke holds Masters In Management (Information Technology), Itil And Project Management from Charles Sturt University.
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NSW Department of Customer Service
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Profile bio
About Mick Bourke
With over 20 years of experience in the government sector, I am a dedicated Employee Experience Delivery Manager specialising in partnerships, service delivery, agile practices, and service design. I have a proven track record of successfully leading and delivering large-scale and complex projects that enhance the customer experience. My passion lies in creating innovative solutions that drive engagement, satisfaction, and productivity across organisations.Throughout my career, I have been at the forefront of transforming customer experiences in the private and public sector. By leveraging my expertise in service design principles and agile practices, I have successfully implemented initiatives that foster a positive work environment and drive organizational success. From streamlining processes and optimising workflows to introducing innovative technologies, I have consistently delivered tangible results that improve customer engagement and overall satisfaction.Working in the government sector has provided me with unique insights into the intricacies and challenges of delivering exceptional customer experiences. I have successfully navigated complex regulatory environments, collaborated with diverse stakeholder groups, and managed large project teams to ensure seamless service delivery. My ability to effectively communicate with stakeholders at all levels and my strategic approach to change management have been instrumental in driving adoption and achieving project objectives.As an Employee Experience Delivery Manager, I am driven by a deep commitment to making a positive impact on organisations and the people within them. I thrive on tackling complex problems, analyzing data, and applying human-centered design principles to create tailored solutions that meet the needs of both employees and the organisation. With a continuous focus on professional development and staying ahead of industry trends, I am well-equipped to navigate the ever-evolving landscape of customer experience and deliver exceptional results.I welcome the opportunity to connect with like-minded professionals, collaborate on meaningful projects, and share insights and best practices in the field of customer experience. Let's engage in conversations about transforming workplace cultures, implementing agile methodologies, and optimizing service delivery to create environments where employees can thrive and contribute to organisational success.
Listed skills include Information Architecture, Cms, Html, Documentation, and 46 others.
Current workplace
Mick Bourke's current company
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10 roles
Mick Bourke work experience
A career timeline built from the work history available for this profile.
Employee Experience (Ex) Delivery Manager
CurrentThe Employee Experience (EX) Delivery Manager enables teams to work collaboratively, innovate, promote adaptability and flexibility to better deliver value, optimisation and overall experience to all our customers. We create a seamless customer experience at scale, by co-designing bespoke solutions within DCS and across all NSW Government. Our team develop.
Feb 2023 - Present
Principal Product Owner - Lxp
A learning experience platform (LXP) is an AI-driven peer learning experience platform delivered using software as a service (SaaS). While a learning management system focuses on education, policy and compliance training to employees, an LXP flips the model to focus on employee needs.An LXP is an intuitive learning and development platform. LXPs help.
Nov 2021 - Jun 2023
Senior Business Analyst (Fusion)
With a focus on improved safety, and the quality and continuity of patient care, the single Laboratory Information Management System (LIMS) initiative will provide a consistent experience for patients and clinicians, as well as improving data analytics and clinical decision support.To be developed in partnership with industry, the Single Digital Patient.
Jul 2021 - Nov 2021
Technical Lead - Digital Health Solutions
I lead the co-design of cutting-edge digital health solutions that significantly contributed to our community, especially throughout the pandemic. By leveraging the Internet of Things (IoT), point-of-care medical devices, and artificial intelligence (AI), I developed innovative approaches to enhance patient care and streamline healthcare delivery. These.
Apr 2019 - Jul 2021
Technical Business Analyst – Statewide Pathology Billing Solutions
Nsw Health Pathology
I am responsible for co-ordinating the technical aspects of statewide billing solutions for NSWHP, including complex application interfaces with Patient Administration Systems and Laboratory Information Systems. The role involves a wide range of activities including technical support and system management of the new billing solutions and databases.
Feb 2015 - Apr 2019
Business Consultant - Local Government Solutions
The role performs a wide range of activities including consultancy for client requirements analysis, process mapping, end user training, issue management, data migration and support throughout the implementation of various modules contained within the Authority Enterprise Resource Planning (ERP) application. The Authority product is a leading ERP product.
Oct 2012 - Feb 2015
It/Web Support Officer
Dec 2011 - Oct 2012
Web Business Analyst
Tamworth Regional Council
The Business Analyst role within the Applications Development team, responsible for Council’s internal and external web services.
Jan 2006 - Dec 2011
It Support Trainee
Tamworth Regional Council
Nov 2003 - Jan 2006
5 education records
Mick Bourke education
Masters In Management (Information Technology), Itil And Project Management
B Of Commerce, Management; Accounting And Finance For Management
Itil (Information Technology Information Infrastructure Library) Foundations V3
Apm Group, Alc Training Pty Ltd
Process Mapping
Sai Global
Certificate Iv – Training And Assessment
FAQ
Frequently asked questions about Mick Bourke
Quick answers generated from the profile data available on this page.
What company does Mick Bourke work for?
Mick Bourke works for NSW Department of Customer Service.
What is Mick Bourke's role at NSW Department of Customer Service?
Mick Bourke is listed as Employee Experience (EX) Delivery Manager at NSW Department of Customer Service.
Where is Mick Bourke based?
Mick Bourke is based in Greater Newcastle Area, Australia, Australia while working with NSW Department of Customer Service.
What companies has Mick Bourke worked for?
Mick Bourke has worked for Nsw Department Of Customer Service, Nsw Health Pathology, Civica, Lane Cove Council, and Tamworth Regional Council.
How can I contact Mick Bourke?
You can use AeroLeads to view verified contact signals for Mick Bourke at NSW Department of Customer Service, including work email, phone, and LinkedIn data when available.
What schools did Mick Bourke attend?
Mick Bourke holds Masters In Management (Information Technology), Itil And Project Management from Charles Sturt University.
What skills is Mick Bourke known for?
Mick Bourke is listed with skills including Information Architecture, Cms, Html, Documentation, Requirements Gathering, Quality Assurance, Intranet, and Business Analysis.
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