Whilst spending much of my working life in the glass industry, I have worked in Training and Development since 1998, being involved in development of learning programmes, including skills gap analysis, training and qualification delivery. Much of the learning delivery that I was involved in was glass specific, although I was involved in delivering Continuous Improvement initiatives such as 5S and SMED in a manufacturing environment.It was in this glass manufacturing environment that I achieved my Assessor and Internal Verifier Awards, D32 / D33 / D34 and proudly, my MBA.Experience since 2005 has been with GQA, developing and Quality Assuring the delivery of GQA qualifications with a significant number of Approved Centres throughout the UK, achieving my V2 External Verifiers Award in 2006 and going on to become the GQA Lead External Verifier in 2007, and subsequently GQA CEO in 2011.My goal is to see quality qualifications developed and delivered in the right way, and for the right reasons, to improve individual and business performance and continually recognise the skills within the sectors that we operate.Specialties: Awarding Organisation Management, External Verification, Qualification Development